Willard Jackson
Twin Falls,ID
Summary
To improve the operation of an organization using my communication, management, motivational, knowledge, and organizing skills. Common sense problem solving, using the manufacturing employee's as a TEAM to improve overall company goals.
SAFETY, QUALITY, QUANTITY, and WASTE is the categories used in this order, to develop overall success of and organization.
Overview
45
45
years of professional experience
Work History
Sales / Technichian
White Cloud Communications
Twin Falls, ID
02.2011 - 03.2020
- Performed troubleshooting and maintenance services for existing customers.
- Worked with process engineer's to provide integration of Technology with companies.
- Sold and installed Distributed Antenna Systems, Two way radio repeaters, point to point microwave, tower work, electronic controllers, fiber installation and repair, etc...
- Analyzed customer feedback data to identify areas of improvement in the sales process.
- Attended industry events and conferences to stay up-to-date with latest trends in the field.
- Maintained accurate records of customer accounts and contact information.
- Analyzed customer data using statistical methods such as regression analysis and correlation analysis to improve sales performance.
- Conducted research on market trends, competitor products and pricing structures.
- Prepared detailed reports on sales activities and progress.
- Established strong relationships with customers by providing timely responses to inquiries.
Line Supervisor
Lamb Weston
Twin Falls, ID
12.1999 - 02.2011
- Enforced company policies and procedures to maintain a safe working environment.
- Resolved personnel issues with tact and diplomacy.
- Performed regular inspections of equipment for maintenance requirements.
- Planned weekly meetings with staff members to discuss progress towards goals.
- Provided guidance, support, and direction to team members when needed.
- Developed action plans for addressing any areas of concern or improvement opportunities.
- Monitored production flow for quality assurance purposes.
Product Manager
Seastrom Manufacturing Co
Twin Falls, ID
04.1992 - 12.1999
- Increase on time deliveries by over 20%.
- Errors and scrap reduced 10% to .02%.
- Production increase 75%.
- Best safety record in industry.
- Constant training increasing employee development.
- Hired, all employees in production area.
- Created processes and procedures that ensure high quality products are delivered on time.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
Finishing Manager
Moore Business Forms
Jerome, ID
08.1975 - 04.1992
- Assessed staff performance regularly and provided feedback on areas of improvement.
- Resolved any technical issues related to the machines used in the finishing process.
- Supervised the work of finishers and provided guidance when needed.
- Highest gross margin of all plants in the U.S. and Canada.
- Managed 150 employee's on a daily basis.
- Used " Root Cause Solutions" as a Team with all employee's.
- Trained employee's on equipment setup and product production in all plants, 23 plants in U.S.
- Engineered equipment establishing 2 Patents for the company.
- Created procedures for handling defective products in accordance with company policy.
- Investigated customer complaints regarding product quality or service issues promptly.
Education
Business Machine Repair
CSI
Twin FallsSkills
- Business Management
- Low Voltage Experience
- Strategic Management
- Installation Of Distributed Antenna Systems
- Staffing And Selection
- Installation Of Point To Point Microwave
- Quality Advantage Group Action Teams
- Process Engineering
- Essentials In Management
- Mechanical Engineering, 2 Patents
- Advanced Blue Print
- Microsoft Office, Cad, Solidworks
- Harassment In The Workforce
- Website Developer
- MSDS Hazardous Chemical
- Controller, Servo Motors, Robotics
- OSHA Electrical Safety
- Forklift, Equipment Trainer
- Customer Service Rep
- A/G Equal Employment
- Quality Action Training
- Organizational Decision Making
Timeline
Sales / Technichian
White Cloud Communications
02.2011 - 03.2020
Line Supervisor
Lamb Weston
12.1999 - 02.2011
Product Manager
Seastrom Manufacturing Co
04.1992 - 12.1999
Finishing Manager
Moore Business Forms
08.1975 - 04.1992
Business Machine Repair
CSI
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