Willard Moses
Parker,CO
Summary
Resourceful Manager trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets and goals.
Overview
17
17
years of professional experience
Work History
SEAM Supervisor/Chief of Operations
US Dept of Labor/ OWCP/DEEOIC
Denver, CO
02.2021 - Current
- Tracked progress on projects to include training programs and modules, reference materials and checklists used in the various development for claims adjudication and provided timely feedback to staff members and upper management.
- Directed and supervised team of 18 employees in daily operations of mentoring various grade levels of non-journey level Claims Examiners.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows to include review of Claims Examiner work products in addition to the .review, analyzing, formatting and drafting reopening documents to include Director's Orders, Denial of Reopenings and National Office Memos.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Mediated and resolved conflict resolution when there were disparities between Claims Examiner Specialists and their assigned mentees and/or mentees supervisor.
- Coordinated and directed the curriculum for New Claims Examiner Training to include creating, updating and facilitating a six week training program which includes classroom as well as a three week Mock Unit "Hands on Training" exercise for new Claims Examiners to apply their classroom training. This includes the various stages and work products in the adjudication of DEEOIC claims. In FY2023 this included the training of 55 new Claims Examiners.
- Evaluated employee (CES) performance regularly through monthly and periodic reviews and documented results accordingly. These performance results and observations were shared with my employees through regular feedback sessions and provided opportunities to discuss and offer coaching strategies to develop and enhance thier mentoring skills.
- Maintained positive working relationship with fellow staff in Staff Education and Mentoring Unit (SEAM), National Field Operations, National Office and four District Offices.
- Regularly evaluate the working relationships between Claims Examiner Specialist (CES), their assigned Claims Examiners and the Claims Examiner Supervisor in the development and coaching of the Claims Examiners in the progression of them attaining full performance journey level. This evaluation provides opportunities to develop and enhance the CES mentoring and coaching skills and techniques.
- Collaborated on the creation of unit procedures and documents to include the EEOICPA SEAM Field Guide, Monthly Claims Examiner Summary (MCES), New Claims Examiner Specialist Training Plan, reopening samples and templates.
- Collaborated with National Field Operations, National Office and District Offices to coordinate centralized workflow processes in addition to consistency and uniformity of claims adjudication work products and training materials.
- Provided ongoing training to Claims Examiner Specialist when policies, procedures and office guidance is implemented and/or updated.
- Coached staff members to develop mentoring and management skills for their long-term career goals. This has resulted in the promotion of seven direct report staff members since the inception of the SEAM Unit.
- Participated in the Interviewing, recommendation, and hiring of applicants for the Claims Examiner positions.
Supervisory Claims Examiner
US Dept of Labor/OWCP/DEEOIC
Denver, CO
11.2017 - 02.2021
- Developed and implemented strategies for improved workflow processes.
- Monitored daily operations and performance of unit personnel, providing guidance and feedback as needed.
- Assisted with the recruitment, hiring, orientation and training of new employees.
- Maintained accurate records related to employee attendance, productivity and disciplinary actions.
- Collaborated with other supervisors on special projects or initiatives that impacted the entire department.
- Resolved conflicts among employees by facilitating mediation sessions or mediating disagreements directly.
- Evaluated employee performance on a regular basis using measurable criteria such as quality assurance metrics.
- Provided coaching and mentoring support to junior staff members as necessary.
Technical Assistant
US Dept of Labor
Denver, CO
07.2014 - 11.2017
- Reviewed and edited technical documents to include Standard Operating Procedures, training modules for new and existing staff members for accuracy, clarity, and grammar.
- Maintained a library of existing policy, procedures and reference materials for claims examining staff
- Provided training support by developing and revising training modules and slides for new and existing claims examining staff.
- Provided input on changing policy and procedures as a subject matter expert in DEEOIC policies and procedures.
- Developed workflow diagrams and flow charts utilized in training new and existing claims examining staff.
- Completed writing assignments to include drafting reopening documents to include: Congressional Inquiries, Ombudsmen Inquiries, Director's Orders, Denial of Reopening, and National Office memos, according to set standards regarding order, clarity, conciseness, style and terminology.
- In addition to my regular duties I was the final authorizer of payments through the Treasury Department for claimant's determined to be in a terminal health status.
- Created and published monthly newsletter to be distributed to the Denver District Office. This newsletter included updated policies, procedures, standard operations procedures as well as employee and staff accomplishments.
Claims Examiner
US Dept of Labor/OWCP/DEEOIC
Denver, CO
11.2006 - 07.2014
- Reviewed medical, employment and survivorship records and documents to determine coverage eligibility and the adjudication of all claim types for the Energy Employees Occupational Illness Compensation Act.
- Input and maintained claim information into Program databases to include accurate coding and classification of records to include authorizing medical benefits and compensation.
- Coordinated, scheduled, conducted and participated in various Outreach events and JOTG events for the DEEOIC to include working with representatives from NIOSH, DOJ, DOE and the Ombudsman's Office.
- During my tenure in this position I worked in the Seattle, Denver and Jacksonville District Offices.
Education
Bachelor of Science - Health Administration
Western Kentucky University
Bowling Green, KY05-2021
Associate of Arts -
University of Kentucky/ Elizabethtown Community
Elizabethtown, KY05-1999
Skills
- Staff Management
- Complex Problem-Solving
- Processes and procedures
- Staff Development
- Training and mentoring
- Project Management
- Schedule development
- Strategic Planning
- Process Improvement
- Operations Management
Accomplishments
- Excellence in Leadership Award FY 2023
- Secretary's Award SEAM 2022
- Director's Award 2021
Affiliations
- DOL/OWCP Mentoring Program FY23- Mentored GS-12 from FECA Program
- Collaboratively created and participated as an active member and elected official of the Energy Cultural Events Committee for the Denver District Office- This Committee hosted and conducted various cultural recognition events throughout the year. 2014-2017
- Board member of the Bradbury Hills Home Owners Association 2017 to Present
Timeline
SEAM Supervisor/Chief of Operations
US Dept of Labor/ OWCP/DEEOIC
02.2021 - Current
Supervisory Claims Examiner
US Dept of Labor/OWCP/DEEOIC
11.2017 - 02.2021
Technical Assistant
US Dept of Labor
07.2014 - 11.2017
Claims Examiner
US Dept of Labor/OWCP/DEEOIC
11.2006 - 07.2014
Bachelor of Science - Health Administration
Western Kentucky University
Associate of Arts -
University of Kentucky/ Elizabethtown Community
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