Summary
Overview
Work History
Education
Skills
Timeline
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Willard Roberts

Houston,TX

Summary

Certified System Engineer with extensive experience in systems optimization, data transformation, automation, and strategic IT solutions. Recognized for excellence in system management and software development in Windows and Linux systems. Skilled problem solver with a strong data pipeline background focused on achieving high availability, resiliency, and performance.

Overview

19
19
years of professional experience

Work History

Site Reliability Engineer - Data Integrator

Mindlance - Nike, Inc
Houston, TX
09.2022 - 08.2024
  • Developed, tested, and maintained data pipelines to make data accessible for business analysts.
  • Performed root cause analysis of production incidents and provided recommendations for improvement.
  • Implemented automation tools to increase efficiency in deployment processes.
  • Utilized Pandas and Numpy to clean, transform, and aggregate raw data. This included handling missing values, normalizing data formats, and performing complex calculations to prepare data for analysis and reporting.
  • Ensured high availability and scalability of applications across multiple environments.
  • Monitored systems performance using various metrics such as latency, throughput, availability.
  • Automated the scheduling and execution of data workflows using Airflow's scheduling capabilities. This included configuring task dependencies, retries, and time-based triggers to ensure timely and reliable data processing.
  • Documented best practices and procedures for incident response activities.

Site Reliability Engineer

Mindlance - TD Ameritrade
Houston, TX
08.2020 - 04.2022
  • Utilized Splunk for real-time monitoring and analysis of system performance, identifying and resolving issues within the Order Management System. Implemented custom dashboards and alerts to proactively manage system health and performance.
  • Designed and developed web-based tools using Django to automate repetitive tasks and streamline workflows, enhancing operational efficiency and reducing manual intervention in daily processes.
  • Deployed, configured, and managed Kubernetes clusters to orchestrate containerized applications. Ensured high availability and scalability of services, optimized resource usage, and implemented best practices for cluster management.
  • Provided ongoing support and troubleshooting for the Think or Swim Order Management System, diagnosing and resolving complex issues to ensure uninterrupted trading operations and system stability.
  • Developed and maintained Continuous Integration/Continuous Deployment (CI/CD) pipelines to automate the deployment of applications and updates, ensuring efficient and reliable releases across development and production environments.

President, Founder

Krescendo Staffing Agency
Houston, TX
06.2018 - 08.2020
  • Proactive client engagement
  • Develop new sales prospects
  • Conduct intake meetings with clients to agree on qualification criteria for candidates
  • Publish job ads on careers pages, job boards, and social media
  • Sourced and contacted passive candidates online, including through platforms like LinkedIn.
  • Network with candidates offline during job fairs
  • Screen resumes and job applications
  • Monitored market trends and adjusted strategies accordingly.

Site Reliability Engineer, VP

JPMorgan Chase & Co
Houston, TX
01.2015 - 01.2018
  • Support the Investment Bank Collateral Management System
  • Established processes to ensure efficient workflow throughout the organization.
  • Partnered with development team to fix bugs and provide system enhancements
  • Participated in post-mortem reviews following major outages or incidents.
  • Developed and implemented Geneos monitoring solutions to improve system reliability.
  • Developed strategies for disaster recovery plans that ensured minimal downtime during an outage.

Systems Integration Manager, VP

JPMorgan Chase & Co
Houston, TX
01.2014 - 01.2015
  • Monitored and maintained all data transformations of external clients’ trade data files into XML and CSV formats
  • Identified potential risks associated with integrating disparate systems and developed mitigation plans accordingly.
  • Established service level agreements with vendors providing services related to integrated systems.
  • Coordinated secure trading activities by driving the use of SFTP and TLS as well as SWIFT wire transfers, with a keen focus on providing technical guidance to external clients
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Maintained records of all customer interactions and transactions.

Automations Developer Manager, VP

JPMorgan Chase & Co
Houston, TX
01.2013 - 01.2014
  • Developed and implemented automation workflows using ITPAM to streamline incident management and resolution processes, reducing mean time to resolution (MTTR) and improving response times for critical issues.
  • Integrated Geneos monitoring solutions with ITPAM to automate alert handling and incident response. Configured Geneos to trigger automated remediation actions based on predefined conditions, enhancing operational efficiency.
  • Created custom automation solutions for system and application monitoring using Geneos, including the development of new probes and dashboards to provide real-time visibility into system performance and health.
  • Improved existing IT process automation workflows in ITPAM by designing new automation scripts and processes that aligned with business requirements, leading to increased process efficiency and reduced manual intervention.
  • Managed and optimized the infrastructure for monitoring and automation tools, ensuring high availability and performance of ITPAM and Geneos. Conducted regular updates and performance tuning to support evolving business needs.

Production Support Engineer, VP

JPMorgan Chase & Co
Houston, TX
01.2010 - 01.2013
  • Provided training and guidance to junior members within the team on production support activities.
  • Provided on-call support for critical production systems.
  • Coordinated with development teams to ensure timely resolution of incidents.
  • Worked closely with development teams to resolve cross functional issues.
  • Performed troubleshooting tasks on complex distributed systems.

Senior Production Support Engineer

JPMorgan Chase
Houston, TX
04.2005 - 01.2010
  • Provide production support of Credit Default Swap system Murex.
  • Manage nightly datamart batch processing globally within SLA.
  • Respond to and manage incidents related to Credit Murex
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Education

Bachelor of Science (B.S) - Transdisciplinary Energy and Environmental Systems

Texas Southern University
Houston, TX
05-2024

Skills

  • Linux
  • Cloud Computing
  • Security Compliance
  • Python
  • SQL
  • Docker
  • Kubernetes
  • Jenkins
  • New Relic
  • GIT
  • Splunk
  • Terraform
  • Software Development
  • Incident Management

Timeline

Site Reliability Engineer - Data Integrator

Mindlance - Nike, Inc
09.2022 - 08.2024

Site Reliability Engineer

Mindlance - TD Ameritrade
08.2020 - 04.2022

President, Founder

Krescendo Staffing Agency
06.2018 - 08.2020

Site Reliability Engineer, VP

JPMorgan Chase & Co
01.2015 - 01.2018

Systems Integration Manager, VP

JPMorgan Chase & Co
01.2014 - 01.2015

Automations Developer Manager, VP

JPMorgan Chase & Co
01.2013 - 01.2014

Production Support Engineer, VP

JPMorgan Chase & Co
01.2010 - 01.2013

Senior Production Support Engineer

JPMorgan Chase
04.2005 - 01.2010

Bachelor of Science (B.S) - Transdisciplinary Energy and Environmental Systems

Texas Southern University

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