Willard Zweeres

• Managed a team of over 100 service professionals, fostering a positive work environment that encouraged collaboration and professional growth
• Managed all operational functions
• Interviewing, selection, staff retention
• Mentored team for enhanced performance.
• Conducted and facilitated performance evaluations for employees and managers.
• Reduced operational costs through efficiency improvements.
• Ensured precise cash management procedures.
• Implemented effective strategies for inventory and purchase controls.
• Enhanced efficiency in overseeing labor operations.
• Managed inventory procurement processes.
• Facilitated adherence to organizational regulations.
• Managed conflicts to enhance customer satisfaction.
• Achieved growth in sales and increase in web traffic.
• Managed financial outcomes and drove profitability.
• Enforced disciplinary actions to maintain professional standards.
• Facilitated adult learning initiatives within MIT training department.

• Coordinated key management operations for a a sales volume of 5 million a year
• Streamlined talent acquisition through efficient employee selection processes.
• Guided team members to enhance skills and performance.
• Developed personal improvement plans to address individual needs.
• Implemented effective strategies to reduce operational costs.
• Managed and balanced daily cash transactions.
• Oversaw stock control processes.
• Ensured optimal staffing levels.
• Coordinated efficient procurement of supplies.
• Monitored adherence to established policies.
• Enhanced satisfaction through conflict resolution.
• Increased sales and traffic by implementing effective improvement tactics.
• Directed fiscal strategies for improved profit margins.
• Facilitated termination process through structured disciplinary actions.
• Managed educational initiatives to align training processes with organizational goals.

• Directed comprehensive management activities for 3 units.
• Developed strategies to enhance employee retention rates.
• Enhanced skills through focused development.
• Implemented development plans based on performance reviews.
• Implemented strategies to manage expenses efficiently.
• Oversaw reconciliation and auditing of financial records.
• Oversaw inventory control processes.
• Implemented strategies for efficient workforce management.
• Implemented strategies for efficient and cost-effective supply acquisition.
• Ensured consistent compliance with company policies.
• Strategized and implemented solutions for customer conflict situations.
• Sales and Traffic growth
• Profit & Loss
• Disciplinary action, termination
• Adult education and training, MIT Training Manager
• Directed full-scale startup operations for new initiative in Aloha Hospitality.
• Designed protocols to streamline operations.
• Established effective HACCP protocol systems.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

• Oversaw key management functions for 7 outlets and room service for 1700 unit hotel
• Optimized hiring practices to enhance team retention rates.
• Facilitated ongoing professional growth within teams.
• Executed development and improvement plans targeting personnel growth.
• Implemented strategies to reduce expenses and manage budgets efficiently.
• Implemented secure methods to manage transactional funds.
• Managed inventory processes efficiently.
• Managed labor schedules for optimal productivity.
• Managing inventory to ensure optimal stock levels.
• Ensured compliance with established policies and collective bargaining agreements.
• Managed and mediated conflicts to ensure customer satisfaction.
• Enhanced revenue streams by boosting sales.
• Analyzed revenue streams and operational costs to optimize financial performance.
• Ensured compliance with disciplinary actions to maintain organizational standards.
• Adult education and training, MIT Training Manager
• Direct business activities totaling more than 19 million in annual revenue.
• Served as department liaison connecting MGM International with affiliated unions.
• Facilitated grievance discussions between MGM International representatives and employees.

• Collaborated with senior leadership to analyze 600 company owned stores to pinpoint stores needing performance improvements.
• Worked with regional leaders and field operations teams to analyze root causes of operational inefficiencies.
• Conducted quality, service, and cleanliness evaluations at the store.
• Engaged with district and store managers in crafting actionable business development initiatives.
• Assessed labor, sales, and controllable costs to streamline target unit performance.
• Enhanced field manager capabilities through ongoing coaching, constructive feedback, and focused development.
• Conducted audits at 30, 60, and 90-day intervals.
• Organized weekly area-wide meetings to review training compliance, performance metrics, and expectations.
• Analyzed root causes of guest issues and led teams to resolve them.
• Supported the launch of innovative initiatives.
• Supported District Managers during early phase of role transition.

• All aspects of management
• Developed strategies to enhance staff retention.
• Provided guidance to teams for skill enhancement.
• Conducted performance reviews for employees and managers.
• Implemented cost-saving strategies to maximize budget efficiency.
• Maintained compliance with financial protocols and procedures.
• Coordinated efficient inventory and order processes.
• Implemented efficient labor control measures.
• Ensured timely and accurate purchase of necessary supplies.
• Ensured consistent compliance with workplace policies.
• Addressed and resolved customer complaints effectively.
• Enhanced revenue through strategic sales initiatives.
• Oversaw earnings and expenditures.
• Enforced disciplinary measures and facilitated termination when necessary.
• Coordinated educational initiatives as training manager.
• Developed plans to address inefficiencies in various locations.
• Oversaw district operations in Do's absence.
• Facilitated weekly conference calls focusing on district labor and food sector topics.

• Supervised team performance for a team of 70+
• Facilitated initiatives for maintaining staff retention.
• Mentored and developed team capabilities.
• Developed strategies for employee and manager growth through performance assessments.
• Implemented effective strategies for cost control.
• Managed effective cash handling procedures.
• Supervised inventory levels and managed ordering processes.
• Monitored workforce to optimize productivity.
• Procured and managed inventory efficiently.
• Ensured compliance with established guidelines and protocols.
• Managed and addressed conflicts efficiently to enhance satisfaction.
• Increased sales and boosted traffic.
• Optimized revenue streams for enhanced profit margin.
• Administered corrective actions to maintain workplace standards.
• Adult education and training, Mit Training manager

Seed Store for all regional rollouts for company initiatives

• Coordinated strategic planning and execution for optimized results for a restaurant averaging 2.5 million in annual sales
• Performed interviewing processes to source and secure qualified candidates.
• Delivered consistent high-quality coaching for enhanced team performance.
• Applied methods to optimize financial efficiency.
• Managed procurement and sales orders with efficiency.
• Monitored and ensured accuracy of cash flow.
• Ensured compliance with established policies.
• Handled customer complaints efficiently.
• Achieved significant traffic growth with innovative initiatives.
• Managed financial aspects of operations.
• Handled coordination and documentation of disciplinary actions.