Willard R. Stacy
North Las Vegas
Summary
Dynamic and results-oriented with experience in leading operations to achieve exceptional levels of guest satisfaction and operational efficiency. Expert in strategic planning, team leadership, and financial management. Proven ability to oversee complex renovation projects, manage budgets effectively, and inspire teams to exceed performance goals. Committed to elevating the guest experience through meticulous attention to detail and a passion for hospitality excellence.
Overview
21
21
years of professional experience
Work History
Director of Accounting
Holladay Hospitality Group
01.2023 - 03.2024
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Prepared comprehensive financial statements for annual audits, consistently receiving unmodified opinions from external auditors on the company''s financial health.
- Enhanced budgeting process for more accurate forecasting, resulting in better resource allocation and cost control measures.
- Oversaw accounts payable and receivable functions, maintaining strong cash flow management practices that ensured prompt payment from clients and timely settlements with vendors.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Implemented new accounting software, improving data accuracy and reducing manual input errors while increasing overall productivity.
- Managed a team, fostering professional growth and ensuring timely completion of all tasks.
- Maintained compliance with all relevant tax laws and regulations, minimizing risk exposure through diligent oversight of filings and documentation practices.
Director of Operations & Accounting
Holladay Hospitality Group
09.2020 - 01.2023
- Conducted comprehensive analysis of key performance metrics, including financial reports, guest satisfaction scores, market trends, quality assessments, audit outcomes, and employee engagement levels. Identifies performance gaps against benchmarks, initiates targeted actions to address variances, and drives continuous improvement.
- Champions guest satisfaction through rigorous adherence to product and service quality benchmarks. Conducts regular property evaluations, oversees the fulfillment of brand and corporate training initiatives, and implements necessary improvements to maintain excellence.
- Provide guidance to management and staff at a hands-on approach.
- Oversee all hotel operations, ensuring adherence to SOPs, controls, staffing, training, and development.
- Managed service standards that align with the property's scope and guest expectations.
- Develop annual budgets and capital plans, and regularly report on performance analytics and KPIs.
- Recognize industry trends and recommend enhancements to the product and guest experience.
- Maintain strong relationships with property leaders, sister properties, corporate teams, and vendors.
- Implement strategies to develop internal talent and future hotel leaders.
- Monitored budget and utilized operational resources.
Director of Operations & Revenue Management
JSK Development
10.2014 - 08.2020
- Conducted comprehensive analysis of key performance metrics, including financial reports, guest satisfaction scores, market trends, quality assessments, audit outcomes, and employee engagement levels. Identifies performance gaps against benchmarks, initiates targeted actions to address variances, and drives continuous improvement.
- Champions guest satisfaction through rigorous adherence to product and service quality benchmarks. Conducts regular property evaluations, oversees the fulfillment of brand and corporate training initiatives, and implements necessary improvements to maintain excellence.
- Provide guidance to management and staff at a hands-on approach.
- Cross-Departmental collaboration.
- Managed daily, weekly, and monthly operations of reservation channels, ensuring up-to-date availability and restrictions.
- Delivered comprehensive daily, weekly, and monthly analyses on hotel performance metrics.
- Achieved consistent year-over-year RevPAR growth through strategic partnerships with Sales & Marketing.
- Guided business decisions with data analysis, ensuring optimal financial outcomes.
- Contributed to the hotel’s strategic planning with accurate business modeling and revenue forecasting.
- Hilton, Marriott, IHG and Choice hotels.
Revenue Manager
Potawatomi Hotel & Casino
05.2014 - 10.2014
- Developed and create marketing promotional codes to be used in Opera so a post analysis can be completed.
- Update the daily Opening/Closings/Restrictions for all reservation channels.
- Configured and maintain Ideas Revenue Management System and Opera Property Management System.
- Prepare daily, week, and monthly reports on the performance on the hotel.
- Work with multiple departments to ensure correct implementation and understanding of revenue management practices.
- Responsible for all rate configurations with added values to obtain RevPAR goals.
- Increased RevPAR year over year with direct relationship with direct marketing.
- Recommend in determine hotel offers for guests based on average daily worth.
- Identify and recommend strategies to meet RevPAR and occupancy goals.
- Make business decisions based on data analysis and communicate results to senior management.
- Work with internal teams to ensure that optimization decisions are implemented in a timely and accurate manner.
- Contribute to business modeling and forecasting efforts to support strategic planning.
- Developed and evaluate market segmentation.
- Hotel opening team of a 381-room complex.
General Manager
JSK Development
01.2013 - 05.2014
- Managed successful operations of Front Desk, Housekeeping, Maintenance, and F&B departments, ensuring seamless service delivery.
- Demonstrated excellent communication skills, both oral and written, with an ability to clearly convey information and actively listen to resolve issues.
- Exhibited strong time management skills, meeting commitments across various departments and roles.
- Upheld and implemented brand standards, ensuring consistent quality and service.
- Skilled in recruiting, training, and disciplining employees, from line-level staff to department heads.
- Maintained a customer-focused approach, delivering high employee and customer satisfaction consistently.
- Drove property revenue through proactive sales and marketing efforts.
- Demonstrated financial acumen in budgeting, payroll, and expense control, consistently meeting and exceeding financial targets.
- Maintained high visibility and organization, regularly interfacing with customers for feedback on product quality and service levels.
- Analyzed service issues, identified trends, and developed creative solutions to enhance guest satisfaction.
- Inspired and motivated teams towards operational excellence, making key decisions and providing resources for business success.
Revenue Manager
Four Winds Casino Resort
07.2007 - 12.2012
- Developed and create marketing promotional codes to be used in Opera so a post analysis can be completed.
- Update the daily Opening/Closings/Restrictions for all reservation channels.
- Configured and maintain Ideas Revenue Management System and Opera Property Management System.
- Prepare daily, week, and monthly reports on the performance on the hotel.
- Work with multiple departments to ensure correct implementation and understanding of revenue management practices.
- Responsible for all rate configurations with added values to obtain RevPAR goals.
- Increased RevPAR year over year with direct relationship with direct marketing.
- Recommend in determine hotel offers for guests based on average daily worth.
- Identify and recommend strategies to meet RevPAR and occupancy goals.
- Make business decisions based on data analysis and communicate results to senior management.
- Work with internal teams to ensure that optimization decisions are implemented in a timely and accurate manner.
- Contribute to business modeling and forecasting efforts to support strategic planning.
- Developed and evaluate market segmentation.
- Hotel Opening Team 416-room complex.
Director of Operations
Southern Arizona Institute Of Advanced Technology
12.2004 - 05.2006
- Maintained all information systems including the primary database.
- Research and implemented the rebranding of company's image to become a cutting-edge institution.
- Responsible for direct mail and developing relationships with local mail houses.
- Creation and implementation of all standard operating procedures.
- Developed pricing structure and implemented yield practices to increase profits.
- Managing budgets and financial plans and controlling expenditure.
- Assisted in the overall marketing plan of the company and contribute ideas to obtain new business while nurturing current business.
- Train and develop staff to meet the company standard to deliver a quality service.
- Responsible for reporting numbers to local government agencies.
- Ensure compliance with licensing laws, health, safety, and other statutory regulations.
- Research and implemented electronic accounting system.
- Within six months of implementing Revenue Management, company became profitable.
General Manager
HSL Properties
10.2002 - 10.2004
- Managed successful operations of Front Desk, Housekeeping, Maintenance, and F&B departments, ensuring seamless service delivery.
- Demonstrated excellent communication skills, both oral and written, with an ability to clearly convey information and actively listen to resolve issues.
- Exhibited strong time management skills, meeting commitments across various departments and roles.
- Upheld and implemented brand standards, ensuring consistent quality and service.
- Skilled in recruiting, training, and disciplining employees, from line-level staff to department heads.
- Maintained a customer-focused approach, delivering high employee and customer satisfaction consistently.
- Drove property revenue through proactive sales and marketing efforts.
- Demonstrated financial acumen in budgeting, payroll, and expense control, consistently meeting and exceeding financial targets.
- Maintained high visibility and organization, regularly interfacing with customers for feedback on product quality and service levels.
- Analyzed service issues, identified trends, and developed creative solutions to enhance guest satisfaction.
- Inspired and motivated teams towards operational excellence, making key decisions and providing resources for business success.
Education
Associate of Science - Business Administration
Brown Mackie College
Michigan City, IN06.2011
Skills
- Communication
- Technical Proficiency
- Problem-solving
- Leadership
- Data Analysis
- Time Management
- Adaptability
- Work Ethic
- Collaboration
- Management
- Financial Literacy
- Database Management
- Business Analytics
- Microsoft Office Suite
Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Work Availability
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridTimeline
Director of Accounting
Holladay Hospitality Group
01.2023 - 03.2024
Director of Operations & Accounting
Holladay Hospitality Group
09.2020 - 01.2023
Director of Operations & Revenue Management
JSK Development
10.2014 - 08.2020
Revenue Manager
Potawatomi Hotel & Casino
05.2014 - 10.2014
General Manager
JSK Development
01.2013 - 05.2014
Revenue Manager
Four Winds Casino Resort
07.2007 - 12.2012
Director of Operations
Southern Arizona Institute Of Advanced Technology
12.2004 - 05.2006
General Manager
HSL Properties
10.2002 - 10.2004
Associate of Science - Business Administration
Brown Mackie College
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