Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Professional Experience
References
Timeline
Generic

Willasia Wilkerson

Miami,FL

Summary

Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

City Carrier

United States Postal Service
06.2021 - Current
  • Collects mail from street letter boxes and accepts letter from mailing from customers, on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail
  • Uses portable electronic scanner as instructed
  • Delivers and collects charges on customs, postage-due, and C.O.D.
  • Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
  • Planned and cased mail in sequence of delivery for designated route.
  • Maintained safety standards while driving, resulting in zero accidents during tenure.
  • Collaborated with fellow carriers to ensure consistent service quality across the city.
  • Delivered packages and mail to business and people in local area.
  • Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
  • Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.

Cashier

Dicks Sporting Goods
04.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained an balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Security Officer

Allied Universal Security Services
12.2018 - 03.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
  • Improved overall security presence by consistently enforcing company policies and procedures.
  • Checked identification badges for employees and visitors, preventing unauthorized access to restricted areas.
  • Assisted in maintaining a safe environment for employees and visitors through diligent monitoring of surveillance systems.
  • Permitted entry with escort for approved persons into secure locations.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Managed alarm systems effectively, reducing false alarms while ensuring timely response to genuine threats.

Education

Pre-Nursing -

Miami Dade College (Wolfson Campus)
Miami, FL
06.2024

High School Diploma -

Miami Northwestern Sr High
Miami, FL
06.2019

Skills

    • Critical Thinking
    • Decisive Judgement
    • Ability to work with minimal supervision
    • Able to work in stressful environment
    • Communication
    • Leadership
    • Problem Solving
    • Customer Service
    • Active Listening
    • Attention to detail
    • Data analysis
      • Motivation
      • Organization skills
      • Teamwork
      • Management
      • Handheld scanner operation
      • Professional relationships
      • Package handling
      • Customer service experience
      • Customer Engagement
      • Effective Communication

Certification

  • Certified Nursing Assistant, Miami Northwestern Sr. High, 04/2018
  • AHA BLS, 04/2018

Additional Information

I provided adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, site and therapeutic baths; and applying restraints. Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information. Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records. Maintains work operations by following policies and procedures. Protects organization's value by keeping patient information confidential. Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards. Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure. Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.

Professional Experience

  • Manage transactions with customers using cash registers
  • Scan products and ensure pricing is accurate
  • Collect payments (cash or credit)
  • Issue receipts, funds, change and or tickets
  • Redeem coupons
  • Resolve customer complaints, provide relevant information
  • Greet customers when entering and leaving the store
  • Clean and tidy checkout areas
  • Bag and wrap packages
  • Handle merchandise returns and exchanges

References

  • Mercedes Carr, Sister
  • Tresha Gipson, Sister
  • Kenny Holmes, Supervisor
  • Taqunnia Lee, Supervisor

Timeline

City Carrier

United States Postal Service
06.2021 - Current

Cashier

Dicks Sporting Goods
04.2020 - 05.2021

Security Officer

Allied Universal Security Services
12.2018 - 03.2020

Pre-Nursing -

Miami Dade College (Wolfson Campus)

High School Diploma -

Miami Northwestern Sr High

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Willasia Wilkerson