WILLAYA DIXON
Bakersfield,CA
Summary
Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges as a Dedicated Health Care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Clinica Sierra Vista
BAKERSFIELD, California
09.2019 - Current
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Senior Customer Service Supervisor
Burlington
BAKERSFIELD, California
06.2017 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed over 50 customer calls per day and Increased sales by 10%".
Serves Desk Supervisor
Kmart
3600 Wilson rd
10.2013 - 03.2017
- Investigated and resolved customer inquiries and complaints in empathetic manner.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Trained staff on operating procedures and company services.
- Provided accurate, specific and timely performance feedback for CSRs.
- Managed work flow to exceed quality service goals.
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Resolved problems, improved operations and provided exceptional service
Care Provider
Guardian in Home Care
1719 street
10.2010 - 09.2013
- Assessed patients and documented their medical histories.
- Assisted patients with daily functions.
- Ensured safety and well-being of patients.
- Completed all daily living tasks to enhance quality of life of elderly patient
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Helped residents with bathing, dressing, feeding, lifting and transferring.
- Took and recorded patients' temperature, pulse and blood pressure.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression
Medical Assistant / Medical Records
Kern Facility Medical Group
2501 Mt.Vernon
03.2004 - 08.2009
- Received and routed medical records.
- Input data into computer programs and filing systems.
- Audited records for accuracy.
- Received and processed medical records requests.
- Reviewed charts and flag incomplete or inaccurate information.
- Changed sterile dressings.
- Assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Bakersfield, CA05.2022
Certified Medical Assistant - medical
Santa Barbara Business College - Bakersfield
Bakersfield, CA01.2000
High School Diploma -
West High School
Bakersfield, CA01.1998
Master of Science - Health Administration
University of Phoenix
Tempe, AZ02.2024
Skills
- Medical terminology knowledge
- Microsoft Office proficiency
- Policy and Program Development
- Managing Employee Relations
- Patient Interviews
- Administrative Support
- Direct Supervision
- Employee Hiring
- Networking and Partnership Development
- Recruitment Management
- EMR / EHR
- Retention Program Development
- Procedures Compliance
- Talent Acquisition
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
- Relias certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Medical Assistant
Clinica Sierra Vista
09.2019 - Current
Senior Customer Service Supervisor
Burlington
06.2017 - 03.2021
Serves Desk Supervisor
Kmart
10.2013 - 03.2017
Care Provider
Guardian in Home Care
10.2010 - 09.2013
Medical Assistant / Medical Records
Kern Facility Medical Group
03.2004 - 08.2009
Bachelor of Science - Health Care Administration
University of Phoenix
Certified Medical Assistant - medical
Santa Barbara Business College - Bakersfield
High School Diploma -
West High School
Master of Science - Health Administration
University of Phoenix
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