Will Brandi

Primary Focus

• Unloading Inbound Trailers
• Quality checking products before shipment
• Assembly of dining chairs with quality
• Blanket wrapping most chairs and sofas so drivers have less mess to deal with during delivery

Secondary Focus'

• Cleaning areas around department
• Transportation Specialists tasks including:

- Route Quality Checks

- Checking product weight to ensure routes have enough drivers to deliver safely and promptly

- Communication between multiple teams to ensure seamless delivery

Extra Tasks not done every day

• Devised and implemented processes and procedures to streamline operations.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Developed effective improvement plans in alignment with goals and specifications.

• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Trained new employees on customer service, money handling and organizing strategies.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Informed customers of promotions to increase sales productivity and volume.
• Built relationships with customers and community to promote long term business growth.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Built diverse and consistent sales portfolio.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 75 pounds.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Streamlined material delivery processes which increased efficiency and reduced downtime.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Assembled pallets and crates for secure transportation of materials.
• Helped train new employees in safe practices and warehouse procedures.
• Maintained clean, orderly work environment free of hazards.
• Strapped items down over protective padding to secure throughout transportation.
• Assisted in receiving, stocking and distribution of merchandise.
• Surrounded items in cling film, padded blankets, and tape to protect from damage.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed detailed plans based on broad guidance and direction.
• Managed senior-level personnel working in marketing and sales capacities.

• Conducted performance evaluations and provided constructive feedback to employees.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.