Willeah Perry
Charlotte,NC
Summary
Customer service Manager/Supervisor:
Communicative Supervisor/Manager with 5 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Psychiatric Tech/Mental Health Professional:
Compassionate Mental Health Tech with strong track record of implementing effective behavioral management programs. Sound knowledge of addiction symptomatology and diagnosed mental disorders. Handles tasks effectively and communicates with tact and discretion.
Overview
5
5
years of professional experience
Work History
Lead Psychiatric Technician
Atrium Health
Charlotte, NC
09.2021 - Current
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Counseled and mentored clients on substance use and life choices.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Diligently and effectively working with RN's, Psychiatrist, Nurse Practitioners and Social workers to find best outcome for patients well-beings
Loss Prevention Specialist- Seasonal
Burlington Coat Factory Department Store
Charlotte, NC
03.2021 - 09.2021
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Provided loss control reporting for prospects and clients.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Built solid client base by identifying company resources, determining client risk factors and delivering risk management solutions.
Front End Supervisor/Customer Service
Sam's Club
Charlotte, North Carolina
07.2020 - 08.2021
- Communicated goals, provided feedback on processes and procedures, while assisting with training of new associates
- Assisted and provided management in handling claims, returns, zoning areas, identifying shrink and damages to inventory of store
- Assisted and led investigation of overages and shortages of registers as well as auditing of money drawers.
- Followed manual and computer procedures to close guest accounts and open room for next sale.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
Lead Retail Sales Associate- (Transfered Schools)
Vans Off The Wall
Charlotte, North Carolina
12.2017 - 08.2019
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Established personal connections with customers, exceeding customer service expectations
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Engaged in money audits, opening and closing the store.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Recruited and trained team members, as well as supported other departments with mentorship.
Teacher Assistant (Temporary Before College)
Charlotte Mecklenburg Schools
Charlotte, North Carolina
02.2017 - 08.2017
- Conferenced wit children and assisted with relaxation and debriefing techniques to reduce behaviors
- Ex: "Self-5, processing time"
- Maintained professional attitude and demeanor to serve as a role model for teaching appropriate replacement behaviors
- Kept anecdotal records and notes of child's day to day activities
- Working with children with learning disabilities and psychological challenges to further assist in daily activities
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
- Engaged with colleagues in treatment team meetings to promote positive treatment outcomes
Education
Bachelors of Science - Criminal justice and Psychology
Midway University
05.2021
High School Diploma -
Phillip O Berry Academy of Technology
Charlotte, NC02.2017
Skills
- Administrative Documentation
- Team Building and Motivation
- Service Oriented
- Regulatory and Legal Compliance
- Effective Planning
- Critical Thinking
- Conflict Management
- Retail Security
- Customer Service Management
- Staff Coaching and Training
- Sales Leadership
- Relationship Building
Timeline
Lead Psychiatric Technician
Atrium Health
09.2021 - Current
Loss Prevention Specialist- Seasonal
Burlington Coat Factory Department Store
03.2021 - 09.2021
Front End Supervisor/Customer Service
Sam's Club
07.2020 - 08.2021
Lead Retail Sales Associate- (Transfered Schools)
Vans Off The Wall
12.2017 - 08.2019
Teacher Assistant (Temporary Before College)
Charlotte Mecklenburg Schools
02.2017 - 08.2017
Bachelors of Science - Criminal justice and Psychology
Midway University
High School Diploma -
Phillip O Berry Academy of Technology
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