Summary
Overview
Work History
Education
Skills
Timeline
Generic

WILLEAN TAYLOR

Grand Prairie,TX

Summary

Results-driven professional with a proven track record in customer service and sales. Seeking an opportunity to leverage expertise in delivering compassionate support and building lasting customer relationships. Skilled in utilizing empathy, patience, resilience, adaptability, and strong interpersonal skills to effectively resolve challenges and enhance customer satisfaction. Committed to providing exceptional, personalized service that fosters loyalty and drives positive outcomes.

Overview

20
20
years of professional experience

Work History

Retired

11.2012 - Current

Personal Caregiver

Dept. of Aging & Adult Services, Nebraska
03.2011 - 10.2012
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
  • Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
  • Optimized meal planning according to dietary requirements, promoting healthy eating habits for improved health outcomes.

Customer Service Representative

United Health Insurance
12.2005 - 02.2010
  • Utilized in-depth product knowledge to make informed recommendations, ensuring customers received the best possible coverage and support
  • Maintained accurate records of customer interactions, documenting actions taken, issues resolved, and pertinent information to efficiently manage and follow up on customer accounts
  • Assessed caller accounts to determine benefits and eligibility, addressing inquiries, and resolving issues. Enhanced customer satisfaction by promptly addressing concerns

Database Cleanup Representative

Sprint
12.2004 - 12.2005
  • Efficiently managed and updated customer database
  • Oversaw archiving, restoring, and data recovery processes
  • Ensured accuracy and integrity of database information
  • Implemented strategies to streamline database cleanup procedures
  • Collaborated with team members to optimize database performance

Education

Real Estate Practice Certification -

OLIVE-HARVEY COMMUNITY COLLEGE

Skills

  • In-Depth Product Knowledge
  • Analytical Problem Solver
  • Collaborative Problem-Solving
  • Effective Time Allocation
  • Effective Negotiation Skills
  • Clear Written Communication
  • Data-Driven Problem Solving
  • Building Professional Relationships
  • Client-Centric Approach
  • Customer Relationship Management Expertise
  • Sales Expertise

Timeline

Retired

11.2012 - Current

Personal Caregiver

Dept. of Aging & Adult Services, Nebraska
03.2011 - 10.2012

Customer Service Representative

United Health Insurance
12.2005 - 02.2010

Database Cleanup Representative

Sprint
12.2004 - 12.2005

Real Estate Practice Certification -

OLIVE-HARVEY COMMUNITY COLLEGE

Similar Profiles

CREATE PROFILE
WILLEAN TAYLOR