Willem Joseph
Orlando
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Internet & Video Repair
Charter Communication
01.2024 - Current
- Delivered exceptional customer service by assisting Spectrum customers with billing inquiries, account management, and technical troubleshooting.
- Demonstrated strong problem-solving skills by diagnosing service disruptions and coordinating with technical teams for resolution.
- Participated in ongoing training to stay updated on product changes, promotional offers, and technical enhancements.
- Collaborated with cross-functional departments to escalate and resolve complex service issues, contributing to team success and customer loyalty.
- Maintained a high first-call resolution rate, ensuring customer concerns were addressed without the need for follow-up.
- Provided step-by-step technical support for internet, cable TV, and phone services, resolving issues efficiently and ensuring customer satisfaction.
Realtor
Coldwell Banker
01.2023 - 01.2025
- Assisted clients in buying and selling residential properties, providing expert guidance throughout the entire process.
- Conducted property assessments, prepared market analyses, and advised clients on property value and investment potential.
- Utilized effective communication and negotiation skills to finalize contracts and agreements.
- Collaborated with mortgage brokers, title companies, and other professionals to ensure smooth transactions.
- Stayed current on market trends, industry regulations, and best practices.
Package Delivery
Amazon
01.2023 - 01.2024
- Conducting data entry and comprehensive data analysis to optimize the precision and timeliness of package delivery processes.
- Thoroughly inspecting the vehicle prior to and following each shift to identify and address any potential Department of Transportation (D.O.T.) violations.
- Conduct pre-delivery inspections to ensure the integrity of packages, verifying their proper sequencing and confirming the absence of any missing items all within a fifteen minute time span.
- After each shift, ensure the cleanliness of the vehicle, return keys and the company phone to management, and participate in a debrief session to provide updates and insights.
Market Operations
Carvana
01.2022 - 01.2023
- Confirming customer information such as insurance, financing, VIN, trade ins etc.
- In/out-bound calls using resources to find solutions for consumer issues, carvana processes and customer requests daily.
- Company record keeping and data entry with accurate, detailed notes of all customer interactions
- Complete detailed inspection of haulers and consumer purchased vehicles confirming all safety and delivery standards are 100% accurate
- Daily inventory on all cars being bought and sold in Orlando. Creating excel sheets for cars to be inspected and listed on carvana.com
- Maintain 90% or above paperwork accuracy
Client Care Center
Truist Bank
01.2020 - 01.2022
- Provide outstanding, personalized service to all clients by building rapport and providing timely solutions and/or alternatives.
- Assist clients with inquiries and/or problem resolution in a professional and composed manner.
- Uncover opportunities for banking solutions for clients expressed and unexpressed needs. (Changing of account types, the opening of new accounts such as demand deposits, time deposits, credit cards, balance transfers, new loans/lines of credit e.g., mortgage referrals, secured and unsecured lending or refinancing existing loans for more competitive rates or payments, etc.)
- Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience.
- Follow established policies, procedures, guidelines, regulations and laws to protect both clients and Truist from any unnecessary risk.
- Follow a daily set schedule that will require having efficient time management skills as well as a careful attention to detail.
Vacation Planner
Marriott Vacation Club
01.2017 - 01.2019
- Introduce and promote Marriott Vacation Club brand through telephone communication to facilitate the sale of vacation ownership preview packages.
- Provide detailed information about vacation destinations and Marriott Vacation Club resort facilities, addressing inquiries from potential customers.
- Checking accommodation availability, suggesting alternatives, and promoting upgrades or additional nights to enhance revenue.
- Clearly articulate the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
- Verify eligibility of individuals or couples according to Marriott Vacation Club criteria.
- Asking potential owners to make a purchase and employ sales techniques to overcome objections with a polite and enthusiastic demeanor.
- Provide exemplary customer service by welcoming and acknowledging all guests according to company standards, anticipating and addressing service needs, and expressing genuine appreciation.
Customer Service Rep
Westgate
01.2016 - 01.2017
- Speak with owners that call after 30 days from the date of purchasing a timeshare
- Assist resale customers in understanding the rationale behind their timeshare purchase, providing comprehensive education on maximizing the utilization of their timeshare for optimal benefits.
- Book reservations, take payments for mortgages and maintenance fees.
- Maintain appropriate departmental logs, CSD, MR, etc (data entry).
- Assist with customer call escalations.
Education
A.A -
Valencia College
Orlando, FL01.2019
High School Diploma - undefined
Olympia High School
Orlando, FL01.2011
Skills
- Strong verbal communication with professional on-camera presence
- Proficient in client engagement
- Proficient in sales negotiations
- Compelling narrative development skills
- Basic video editing and photography
- Informed decision-making through data insights
- Skilled in adapting to new technologies
- Meticulous documentation and reporting skills
- Skilled in prioritizing tasks under pressure
- Workflow optimization strategies
- Effective team collaborator
- Customer-oriented adaptability and problem-solving
Certification
Real Estate License
LANGUAGES
Haitian Creole, English
Timeline
Internet & Video Repair
Charter Communication
01.2024 - Current
Realtor
Coldwell Banker
01.2023 - 01.2025
Package Delivery
Amazon
01.2023 - 01.2024
Market Operations
Carvana
01.2022 - 01.2023
Client Care Center
Truist Bank
01.2020 - 01.2022
Vacation Planner
Marriott Vacation Club
01.2017 - 01.2019
Customer Service Rep
Westgate
01.2016 - 01.2017
High School Diploma - undefined
Olympia High School
A.A -
Valencia College