Willem Schenk
Arlington,TX
Summary
Dynamic logistics professional with a proven track record at J.B. Hunt Transport Inc., skilled in inventory management and fluent in Spanish. Enhanced supply chain efficiency through process improvements, achieving significant cost reductions. Strong communicator with expertise in multiple logistic systems, dedicated to fostering positive customer relationships and driving operational excellence.
Overview
17
17
years of professional experience
Work History
Capacity Coordinator II
J.B. Hunt Transport Inc.
06.2022 - Current
- Coordinate logistic operations to enhance supply chain efficiency.
- Facilitate training sessions to ensure compliance with company policies and safety standards.
- Analyze operational processes to identify areas for improvement and implement effective solutions.
- Enter data, generate reports, and produce tracking documents.
- Coordinate schedules and logistics for contractor meetings, ensuring smooth project progress.
- Optimize logistics processes to improve delivery times while minimizing transportation costs.
- Create and manage budgets related to logistics and transportation.
- Enhance customer satisfaction by streamlining logistics processes and implementing efficient systems.
- Manage day-to-day operations, logistics and schedules.
- Excellent communication skills, both verbal and written.
- Work flexible hours across night, weekend, and holiday shifts.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- I regularly communicate with my manager with payroll processing, ensuring accurate temp and contractor pay.
- Implement process improvements, enhancing overall operational efficiency and accuracy.
- Regularly communicate with customers regarding shipment updates and anticipate arrival times, fostering positive relationships built on trust and transparency.
Warehouse Operations Supervisor
Conn's Home Plus
05.2021 - 06.2022
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
- Planned delivery routes according to traffic, weather and types of delivery and partnered with 3PL to avoid any opportunities for next day deliveries.
- Supervised shipping and receiving, distribution, and workplace safety.
- Lead teams of 15-20 in multiple departments: Delivery , Uncrated, Check-In, and Receiving.
- Released waves for operators to pick and managed the pick system to ensure accurate picking by the operators.
- Conducted research to address shipping errors and packaging mistakes.
- Volunteered to help with special projects of varying degrees of complexity.
- Worked with multiple vendors on pending RA's and shipping product back to vendors.
Operations Manager
Conns Home Plus
06.2015 - 05.2021
- Oversaw Inventory control including cycle counting and receiving / shipping of product in and out of store.
- Resolved any customer issues and complaints.
- Managed scheduling of staff at store level.
- Oversaw overall maintenance of store.
- Lead safety audits and training.
- Trained other Operations Managers in the Operations Role.
- Provided training for District Managers in use HighJump and how to understand it.
- Directly oversee Customer Service Representatives and Sales Porters in their roles.
- Traveled to launch new retail locations with the setup team.
- Store averaged 1million dollars in sales every month, I reduced shrink in the store up to 80%.
- Keeping yearly inventory shrink to under $1000.00 every year. 1 year the inventory shrink was .86 Cents.
- Focused driving store sales.
- Lead a Team of 15 people
Department Manager
Fry's Electronics Inc.
03.2011 - 06.2015
- Oversaw hiring and training of new associates.
- Oversaw scheduling of all associates and supervisors that worked under me.
- Oversaw general maintenance of store operations.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and trying to correct those problems as best as possible.
- Established performance goals for employees and provided feedback on methods for reaching those goals.
- Oversaw inventory control of department that I was in charge of.
- Lead teams of 40-50 associates,
Cashier/Sales/Supervisor
Fry's Electronics Inc.
03.2008 - 03.2011
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Used POS system to enter orders, process payments, and issue receipts.
Education
Associate of Science - Business Administration
Dallas College
Dallas, TX06-2023
High School Diploma -
James Bowie High School, Arlington, TX, US
Arlington05.2007
Skills
- Fluent in Spanish
- Experience with Kronos systems
- Experience with DispatchTrack software
- Experience with HighJump system
- Proficient in AS400 operations
- Inventory management
- Cash management
- Experienced with Microsoft Office applications
- Experienced with Scangun technology
- Proficient in SP and OP equipment
Languages
Spanish
Professional Working
Portuguese
Limited Working
English
Full Professional
Timeline
Capacity Coordinator II
J.B. Hunt Transport Inc.
06.2022 - Current
Warehouse Operations Supervisor
Conn's Home Plus
05.2021 - 06.2022
Operations Manager
Conns Home Plus
06.2015 - 05.2021
Department Manager
Fry's Electronics Inc.
03.2011 - 06.2015
Cashier/Sales/Supervisor
Fry's Electronics Inc.
03.2008 - 03.2011
Associate of Science - Business Administration
Dallas College
High School Diploma -
James Bowie High School, Arlington, TX, US
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