Willem Wilcox
Byron,GA
Summary
Recent computer science graduate with hands-on experience in high-performance computing research, server deployment, and technical troubleshooting. Proven track record as a Support Desk Technician, demonstrating strong problem-solving abilities and a passion for continuous learning in technical support and research environments. Eager to leverage skills in an entry-level software engineering or systems-focused role, contributing to innovative projects and enhancing operational efficiency. Committed to driving results through collaboration and a proactive approach to challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Bonaire, GA
12.2024 - Current
- Operated espresso machines and beverage equipment to prepare high-quality drinks.
- Maintained cleanliness and organization of the workspace to comply with health standards and maintain efficiency.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Geek Squad Consultation Agent
Best Buy
Warner Robins, GA
03.2023 - 04.2024
- Diagnosed and resolved technical issues for Apple, PC, and mobile devices
- On average, completed 2 appointments and a walk-in per hour.
- Trained on emerging tech trends and software/hardware troubleshooting
- Delivered in-person and phone-based support to customers and staff
- Managed service appointments and repair tracking via GSX
- Delivered exceptional customer service by resolving inquiries and providing product information.
- Guided customers through the consultation process to enhance their shopping and user experiences.
Sales Lead Manager
Aeropostale
Warner Robins, GA
08.2018 - 03.2023
- Engaged with customers to identify needs and recommend appropriate solutions.
- Coordinated with team for daily sales activities, ensuring seamless service delivery to customers.
- Trained team members on product knowledge and customer engagement techniques.
- Delivered consistent customer service and built client rapport.
- Managed inventory levels and conducted regular stock assessments for optimal availability.
- Opened and closed store 3-5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
Education
B.A. - Computer Science, Business Management
Mercer University
Macon, GA08-2021
Associate of Science - General Science
Georgia Military College
Warner Robins, GA12-2019
High School Diploma -
Northside High School
Warner Robins06-2020
Skills
- Python, C, C, C#, Go, Java, Bash
- System diagnostics
- Virtualization technologies
- Time management
- Attention to detail
- Microsoft windows and office
- Multitasking
- Team collaboration
- Organizational skills
- Help desk support
- Technical issues analysis
- Hardware and software repair
Certification
- ETS Major Field Test Computer Science January 2024
- ATLAS Training Course Apple Repair Technician April 2023
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Volunteer Work
- Maintaining and monitoring personal server for self-hosted projects
- IT and technical support for friends, family, and beyond
- Magic the Gathering and other strategy games
- Plants and plant care, mostly succulents and cacti
- DIY and Home Improvement
Timeline
Barista
Starbucks
12.2024 - Current
Geek Squad Consultation Agent
Best Buy
03.2023 - 04.2024
Sales Lead Manager
Aeropostale
08.2018 - 03.2023
B.A. - Computer Science, Business Management
Mercer University
Associate of Science - General Science
Georgia Military College
High School Diploma -
Northside High School