Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Willen Desir

Willen Desir

Miramar,FL

Summary

Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships regardless of the industry.

Dependable Box Truck Driver with many years of experience safely and efficiently driving large vehicles long distances for extended hours to deliver cargo. Reliably drives, moves, and offloads merchandise to serve customers and develop sales. Holds valid Class drivers license and enhances organization reputation by obeying DOT regulations and maintaining truck operating efficiency.

Reliable professional in transportation, known for high productivity and efficiency in task completion. Possess specialized skills in route planning, vehicle maintenance, and safe driving practices. Excel at time management, customer service, and adaptability, ensuring seamless operations and client satisfaction.

Overview

29
29
years of professional experience
2007
2007
years of post-secondary education

Work History

Box Truck Driver

Ruan Transportation
Hollywood, Florida
04.2024 - 09.2025
  • Operated box trucks to transport goods safely and efficiently across routes.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Managed loading and unloading of cargo, ensuring secure placement in the truck.
  • Maintained accurate delivery logs and records for all transported items.
  • Communicated with dispatch to confirm delivery schedules and route changes.
  • Adhered to traffic laws and company policies while driving on various roadways.
  • Assisted in training new drivers on safe driving practices and company procedures.
  • Picked up products from warehouse or distribution center, verified content and delivered to businesses or households as schedule indicated.
  • Assisted customers with loading, unloading packages onto, off box truck as needed.
  • Loaded and unloaded truck with pallet jack or by hand.
  • Delivered freight promptly to specified locations in a timely manner.
  • Checked for accuracy of delivery paperwork, ensuring all items were accounted for.
  • Provided excellent customer service while delivering products safely and efficiently.
  • Ensured the safe transport of goods from one place to another using box truck.
  • Utilized GPS navigation system when necessary for efficient routing purposes.
  • Inspected trucks before and after trips, including checking fluid levels, tire pressure, brakes, lights.
  • Communicated with dispatchers regarding any changes in route or schedule due to traffic or weather conditions.
  • Followed established routes and time schedules for deliveries according to customer requirements.
  • Maintained reports and log books to document hours to comply with HOS rules and regulations.
  • Maintained cleanliness of cab and cargo area of box truck.
  • Maintained records of deliveries made including signatures from recipients upon delivery.
  • Adhered to all applicable laws, rules, regulations and standards set forth by local government agencies.
  • Responsible for pre-trip inspections to ensure safety and compliance with DOT regulations.
  • Controlled expenses related to vehicle operation such as fuel consumption, tolls fees.
  • Followed established traffic and transportation laws and operated and maintained equipment safely to comply with Federal Motor Carrier Safety Administration guidelines.
  • Completed daily logs and other required documentation in accordance with DOT regulations.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Courier

FedEx Express
Hollywood, Florida
02.2020 - 03.2024
  • Delivered packages promptly across designated routes.
  • Operated delivery vehicles safely and efficiently.
  • Maintained accurate records of deliveries and pickups.
  • Drove company vehicle to transport goods between locations safely and efficiently.
  • Ensured all packages were properly labeled and sealed.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Coordinated parcel delivery using strong time management skills.
  • Documented pickups and deliveries and submitted reports after shift.
  • Delivered items to residential addresses within specified time frames.
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Checked and secured package loads before deliveries.
  • Provided excellent customer service by answering questions about delivery status.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Communicated with customers to coordinate delivery times.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Operated pallet jacks to move large parcels across warehouses and facilities.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Responded quickly to emergency situations requiring immediate action.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.
  • Delivered packages promptly to customers by adhering to specified routes and time schedules.
  • Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.

Co- Founder /Senior Operations Executive

LIMITLESSXL
Miami, Florida
02.2017 - 12.2024
  • Established LIMITLESXL E-commerce company, overseeing strategic planning, market analysis, product development and regulatory compliance.
  • Led organization, established business direction and actualized operational plans to meet goals.
  • Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
  • Developed strategic partnerships to enhance brand visibility and market reach.
  • Oversaw daily operations to ensure smooth workflow and team collaboration.
  • Implemented innovative marketing strategies to attract new customers and retain existing ones.
  • Coordinated product development initiatives to meet customer needs effectively.
  • Analyzed market trends to inform business decisions and strategies.
  • Analyzed customer feedback to improve product offering and services.
  • Created and maintained corporate website, marketing materials, and social media accounts.
  • Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability, and growth.

Special Collects Operator

Google Maps - Adecco
Glendale, CA
02.2019 - 02.2021
  • Performed site evaluations.
  • Uploaded collected data to internal database for review and manipulation by quality control team.
  • Gathered information from multiple sensors and projects for map creation.
  • Used diverse databases and mapping software to give all personnel accurate details.
  • Juggled multiple time sensitive projects and tasks, while ensuring high quality and timely delivery.
  • Took photos and collected data for Goggle maps to be updated with new details such as boundary line changes and owner transfers.
  • Operated machinery to ensure smooth production processes.
  • Maintained equipment to minimize downtime and enhance reliability.
  • Conducted routine inspections to identify safety hazards and ensure compliance.
  • Documented production activities and reported discrepancies to supervisors.
  • Implemented best practices for waste reduction during operations.
  • Learned and followed safety and emergency procedures.
  • Maintained production and quality documentation.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Performed routine maintenance on equipment to ensure optimal performance.
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Used daily system logs to document production information, discussing issues with management.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Met or exceeded target for on-time customer shipments.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.

Courier

Amazon - Select Express Logistics
Miami, FL
05.2018 - 02.2019
  • Drove delivery truck or van to transport orders.
  • Sorted packages and bundled to organize in sequence of destination.
  • Loaded and unloaded boxes and packages to and from vehicle.
  • Scanned, logged items using portable electronic scanner to provide tracking and delivery information.
  • Completed daily trip report to document time worked and mileage driven.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Coordinated parcel delivery using strong time management skills.
  • Delivered packages promptly across designated routes.
  • Operated delivery vehicles safely and efficiently.
  • Maintained accurate records of deliveries and pickups.
  • Adhered to company safety policies during operations.
  • Provided excellent customer service during interactions.

Founder

Wireless Willies
Miami, FL
03.2007 - 01.2016
  • Gave information about available products and services including membership details and purchase advantages.
  • Resolved customer complaints.
  • Trained new hires and led team.
  • Broke down objections using friendly, persuasive strategies.
  • Maintained and recorded customer information in database.
  • Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
  • Completed new OS installations on phones, tablets and laptops.
  • Removed damaged components, assessed faults and repaired or replaced with new parts.
  • Checked cell phones for signs of fraud and compatibility with refurbishment.
  • Used soldering skills to break connections and reconnect components.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Established business strategies to enhance customer engagement and brand loyalty.
  • Oversaw daily operations to ensure smooth service and efficient workflow.
  • Developed partnerships with suppliers to optimize inventory management processes.
  • Implemented marketing campaigns to increase visibility within the local community.
  • Managed financial planning and budgeting to maintain operational efficiency.
  • Researched industry trends to adapt offerings and stay competitive in the market.
  • Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
  • Developed and implemented a comprehensive business plan to launch the company.
  • Managed day-to-day activities across multiple departments within the organization.
  • Organized events such as webinars, conferences, trade shows or other promotional activities.
  • Identified potential partnerships to expand the reach of the business.
  • Responded promptly to customer inquiries or complaints regarding products or services.
  • Negotiated contracts with vendors and suppliers for optimal pricing structure.
  • Provided leadership support during times of organizational change or uncertainty.
  • Established policies and procedures for efficient workflow management.

Manager

Atlantic City Subs
Hollywood, Florida
05.2000 - 02.2007
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Developed and monitored weekly staff schedules.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Filled beverages and delivered food to customers.
  • Received food, unloaded trucks and arranged store stock into appealing displays.
  • Supervised daily operations of sandwich preparation and customer service.
  • Trained staff on food safety and hygiene standards.
  • Managed inventory levels and ordered supplies as needed.
  • Resolved customer complaints and ensured satisfaction with service quality.
  • Maintained cleanliness and organization of work areas to meet health regulations.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Freelance Photographer

Party Fun Rental
Miami, FL
09.2017 - Current
  • Photographed special events, including weddings, parties and school portraits.
  • Defined image requirements and planned photographic events.
  • Improvised photographic methods and techniques.
  • Used out-of-the-box thinking to obtain perfect shot.
  • Adjusted apertures, shutter speeds and camera focus according to combinations of factors, including lighting, depth of field, subject motion and exposure speed.
  • Cropped, manipulated and performed color-balance for final images.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Explained price and package details to customers.

Airport Skycap

Miami International Airport - Mia
Miami, Florida
04.1997 - 02.2000
  • Stand in front of airports and at airline entrances to offer assistance to passengers.
  • Help passengers with luggage and answer questions about the location of a terminal or ticket office as well as provide information about the flight schedule of their particular airline.
  • Check or carry luggage from the curb, flag down taxis, or perform other services for customers.

Education

Cornerstone Christian Correspondence School
Townsend, GA

Certification - Career And Technical Education

Celluar Repair School Miami
Miami
07.2017

Skills

  • Equipment setup and maintenance
  • Retouching and color correction
  • Excellent workflow management
  • Adobe PhotoShop
  • Sales Techniques
  • Issue and conflict resolution
  • Decision-making
  • Conflict resolution
  • Process improvement strategies
  • Policies and procedures implementation
  • Solutions development
  • Analytical
  • Writing reports
  • Diagnosing issues
  • Critical thinking
  • Time management
  • Communication
  • Route planning
  • Vehicle inspections
  • Mileage documentation
  • Reliable and trustworthy
  • Time Sensitive Deliveries
  • Verbal and Written Communication
  • Time Management
  • Clean Motor Vehicle Report
  • Relationship Building and Rapport
  • Licensed Driver in Florida
  • Clean Driving Record
  • Problem Resolution
  • Vehicle Inspections
  • Heavy Lifting
  • Coordinating Efficient Routes
  • Delivery and Pickup
  • Customer Service
  • Package Delivery and Pick-up
  • Working Independently
  • Delivery Payment Collection
  • Valid Driver's License (FL)
  • Smartphone Usage
  • Reliable Transportation
  • Route Planning
  • Route optimization
  • Delivery schedules
  • Safety compliance
  • Inventory management
  • Strategic planning
  • Problem solving
  • Effective communication
  • Problem-solving
  • Customer engagement

Languages

English
Native/ Bilingual
Spanish
Limited
French
Native/ Bilingual

Timeline

Box Truck Driver

Ruan Transportation
04.2024 - 09.2025

Courier

FedEx Express
02.2020 - 03.2024

Special Collects Operator

Google Maps - Adecco
02.2019 - 02.2021

Courier

Amazon - Select Express Logistics
05.2018 - 02.2019

Freelance Photographer

Party Fun Rental
09.2017 - Current

Co- Founder /Senior Operations Executive

LIMITLESSXL
02.2017 - 12.2024

Founder

Wireless Willies
03.2007 - 01.2016

Manager

Atlantic City Subs
05.2000 - 02.2007

Airport Skycap

Miami International Airport - Mia
04.1997 - 02.2000

Certification - Career And Technical Education

Celluar Repair School Miami

Cornerstone Christian Correspondence School

Similar Profiles

CREATE PROFILE