Summary
Work History
Education
Skills
Software
Timeline
Generic
Willena Bruns

Willena Bruns

Medical Administration Assistant
Bogalusa,LA

Summary

Versatile and achievement-oriented professional with extensive experience at Alexander Milne Developmental Services, excelling in fostering independence and well-being in disabled clients. Demonstrated expertise in safety monitoring and a proven track record in mentoring staff, enhancing team performance by 30%. Skilled in light housekeeping and building strong, trusting relationships with clients and their families.

Work History

Direct Service Worker

Alexander Milne Developmental Services
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
  • Facilitated communication between clients and their families, fostering strong relationships and keeping everyone informed of progress or changes in care plans.
  • Maintained a clean and comfortable living environment for clients by performing regular household chores and maintenance tasks.
  • Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
  • Improved client quality of life by implementing personalized care plans and providing daily support.
  • Mentored new staff members by sharing knowledge of best practices in direct service work as well as company policies.
  • Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
  • Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Cashier Team Lead

Wal-Mart Supercenter
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Increased customer loyalty and retention.
  • Assisted customers by answering questions and fulfilling requests.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Trained team members on cash register operation and cash handling.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Restocked and organized merchandise in front lanes.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Monitored areas for security issues and safety hazards.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Operated POS cash register and equipment to collect payments.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Conducted regular audits of register funds to minimize potential losses due to theft or error.

Food Processor

McDonald’s
  • Checked products for grade, color, and size.
  • Kept work areas neat, clean, and properly sanitized.
  • Removed products from line that did not meet quality standards.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Mixed batches according to standardized preparations.
  • Streamlined food processing procedures for increased efficiency and reduced waste.
  • Developed strong relationships with suppliers, ensuring timely deliveries of ingredients and materials needed for food processing operations.
  • Coordinated with cross-functional teams to address operational challenges, fostering a collaborative working environment focused on problem-solving and innovation.
  • Collaborated with team members to develop innovative solutions for food production challenges.
  • Reduced workplace accidents through comprehensive employee training programs on safety protocols and best practices.
  • Contributed to a positive work culture by maintaining open lines of communication with colleagues, sharing knowledge and expertise, and collaborating on projects for the betterment of the organization.
  • Supported new product development efforts, assisting in the creation of unique recipes and formulations that drove sales growth.
  • Prepared and preserved wide selection of food items.
  • Kept machines clean, organized, and tidy at all times.
  • Managed inventory effectively, reducing spoilage levels while ensuring adequate supplies were available for production needs.
  • Served as an integral member of the team during peak periods, providing support where needed to ensure smooth operations and maintain high levels of productivity.
  • Maintained clean work areas for optimal food quality.
  • Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.
  • Prepared different food products by operating equipment such as kettles, deep fryers and pressure cookers.

Line Cook/cashier

Piccadilly Cafeteria
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.

Education

Medical Administration Assistant - Nursing Administration

Ultimate Medical Academy

Still In School/medical Building And Coding - Pharmacy Tech

Penn Foster Career School
Scranton, PA

Skills

Light housekeeping

Software

Medical record management HIPAA/electric medical records/Greenway prime

Timeline

Direct Service Worker

Alexander Milne Developmental Services

Cashier Team Lead

Wal-Mart Supercenter

Food Processor

McDonald’s

Line Cook/cashier

Piccadilly Cafeteria

Medical Administration Assistant - Nursing Administration

Ultimate Medical Academy

Still In School/medical Building And Coding - Pharmacy Tech

Penn Foster Career School

Similar Profiles

  • Jodie Robinson

    Jodie RobinsonJodie Robinson

    Chief Financial Officer at Alexander Milne Developmental Services ICF-IDDChief Financial Officer at Alexander Milne Developmental Services ICF-IDD

    View Profile
  • Charles Lamier

    Charles LamierCharles Lamier

    Director of Maintenance at Milne Developmental ServicesDirector of Maintenance at Milne Developmental Services

    View Profile
  • Matthew A. Alexander

    Matthew A. AlexanderMatthew A. Alexander

    Self Employed at Alexander General Maintenance & Handyman ServicesSelf Employed at Alexander General Maintenance & Handyman Services

    View Profile
Willena BrunsMedical Administration Assistant