Willena Parsons
Heartland,USA
Summary
Customer Service Representative who excels at juggling multiple tasks and working under pressure. Broad Industry experience includes Healthcare and the retail world.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Avid HealthCare Services
10.2023 - Current
- Vital signs, make appointment, Billing
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Measured patient pulse oximetry.
Delivery Driver
Domino's
07.2022 - 05.2023
- Deliver pizza
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Improved delivery accuracy by diligently checking orders before departure.
Bus Monitor
Durham School Services
08.2021 - 03.2022
- Assist the driver with loading, unloading and student management on the school bus Ensuring safety of students doing boarding in exiting the bus
- Developed positive relationships with students, fostering a supportive atmosphere during transit.
- Collaborated with school staff to address student needs, ensuring appropriate interventions were applied during transport.
- Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
- Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.k
Home Health Aide.
Cornerstone Caregiving
03.2022 - 05.2023
- Care for patients in their homes and help with ADLs, doctor appointment and shopping
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Supported families through difficult times by offering emotional support and education on important care tasks.
COVID-19 Screener
Affinia Healthcare
11.2019 - 03.2021
- Register patients for COVID-19 testing and assist the nurse in making sure that all information is correct
- Conducted health screenings to identify COVID-19 symptoms in patients and staff.
- Developed communication materials to educate staff about COVID-19 safety measures and protocols.
- Improved patient screening efficiency by implementing a streamlined COVID-19 testing process.
- Supported operations management by maintaining an organized inventory of necessary supplies and PPE for optimal safety standards during screenings.
- Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
Patient Care Technician
Christian Hospital Northeast
04.2017 - 04.2020
- I'm currently a patient care tech on the renal and telemetry floor. My role include assisting in examination and treatment of patients, measuring vital signs and monitoring health, collecting samples, recording information on patients' charts, and preparing treatment rooms for examination.
- Educated patients and families on treatment plans, medications, and post-discharge care instructions for improved outcomes.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
Education
Medical Assistant - Certification
Purpose Education
Dallas, TX10.2022
Associate of Science - Medical Coding And Billing
Missouri College
MO05.2007
Skills
- Receptionist
- CPR
- Patient observation
- Front desk
- Customer service
- Patient Care (10 years)
- Microsoft Word
- Multitasking
- Computer skills
- DATA ENTRY (Less than 1 year)
- Epic (4 years)
- Typing
- Medical assistant Have over 10 years' experience in customer service Data Entry Customer Satisfaction Strong Organizational Skills Active Listening Skills team Player Customer Great customer service skills Assistance Energetic Work Attitude Dedicated Representative Team Member Interfaced With Detail oriented Clients Communication Skills Conflict Resolution Rapidly Resolved Conflicts Great ability to work with diverse backgrounds Effective communication skills Dependable and reliable
- Caregiving
- EKG
- Cashiering
- GPS
- Home Care
- Patient care
- Front Desk
- Nursing home experience
- Memory care
- Sales
- Blood sampling
- Medical terminology
- Vital signs
- Cooking
- Internal medicine
- Time management
- Hospitality
- Phone etiquette
- Documentation review
- Vital Signs (10 years)
- DETAIL ORIENTED (Less than 1 year)
- Customer Service Skills (10 years)
- Office experience
- Filing
- Private practice (2 years)
- Cash handling (5 years)
- EMR systems
- Geriatrics
- Administrative experience
- Primary care
- Word processing
- Surgery
- Data collection
- OSHA
- Hospice experience (3 years)
- Vital Signs Experience
- Meal preparation
- Medical assisting
- Hospital Experience (4 years)
- Organizational skills
- Medical Terminology (5 years)
- CLIENTS (3 years)
- Patient interaction
- ENERGETIC (Less than 1 year)
- CNA Certified
- CUSTOMER SERVICE (10 years)
- Medical office experience
- CNA (10 years)
- Patient scheduling
- Vital sign monitoring
- Vital signs monitoring
- Clinical documentation
- Data entry
- Reliable team player
- Compassionate
- Appointment setting
- Medical billing and coding
- Medical terminology in English
- Valid Texas driver's license
- Reliable transportation
- Patient bathing
Certification
- Certified Medical Assistant
- CPR Certification
- BLS Certification
- CNA
- State Tested Nursing Assistant
- RMA
- NCMA
- Driver's License
- CCMA Certification
Timeline
Medical Assistant
Avid HealthCare Services
10.2023 - Current
Delivery Driver
Domino's
07.2022 - 05.2023
Home Health Aide.
Cornerstone Caregiving
03.2022 - 05.2023
Bus Monitor
Durham School Services
08.2021 - 03.2022
COVID-19 Screener
Affinia Healthcare
11.2019 - 03.2021
Patient Care Technician
Christian Hospital Northeast
04.2017 - 04.2020
Medical Assistant - Certification
Purpose Education
Associate of Science - Medical Coding And Billing
Missouri College
Similar Profiles
Jacob MillerJacob Miller
Regional Admissions Coordinator at Avid HealthcareRegional Admissions Coordinator at Avid Healthcare
Brandi MendozaBrandi Mendoza
HR Manager at AVID HealthcareHR Manager at AVID Healthcare
Michaela DavisMichaela Davis
Activity Director at Avid HealthcareActivity Director at Avid Healthcare
Yolanda ReedyYolanda Reedy
Sr RN SPECIALIST – ICU/CCU/PCU at Parkland Memorial HospitalSr RN SPECIALIST – ICU/CCU/PCU at Parkland Memorial Hospital
Alicia FranklinAlicia Franklin
SR Returns Coordinator at Interface SystemsSR Returns Coordinator at Interface Systems