Willendria McCotry
Remote,MS
Summary
Detail-oriented professional with one year of experience in Member Services at HCSC, specializing in health claims review and member support. Proficient in interpreting plan benefits and resolving claim issues while communicating complex information clearly. Strong knowledge of claims processes, policy documents, and medical terminology.
Overview
1
1
year of professional experience
Work History
Member Service Representative
HCSC inc
Remote-West Point, MS
05.2024 - Current
- Resolve and review claim issues, assist with understanding of benefits, assist with Open Enrollment activities, and support the HR team with the benefits offered to its employees. Understanding of SPDs
Education
Medical Terminology Certificate -
ITAWAMBA COMMUNITY COLLEGE
Tupelo, MS05.2008
Skills
- Customer service
- Communication skills
- Microsoft Word
- Microsoft Excel
- Time management
- Claim resolution
- Benefits administration
- SPD interpretation
- Data analysis
- Attention to detail
- Problem solving
- Team building
- Effective communication
- Escalation handling
- Investigate claims
- Microsoft office expertise
- Claims processing
Timeline
Member Service Representative
HCSC inc
05.2024 - Current
Medical Terminology Certificate -
ITAWAMBA COMMUNITY COLLEGE
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