Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Willetta Hunter

Birmingham,USA

Summary

Dynamic professional with a proven track record at Kemper Auto Insurance Company, excelling in claims investigations and customer centricity. Expert in leveraging digital literacy and empathy to enhance client satisfaction and efficiency. Achieved significant improvements in claims resolution processes, demonstrating a keen ability for in-depth analysis and decision-making.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Total loss Adjuster

Kemper Auto Insurance Company
Birmingham, AL
03.2024 - Current
  • Responsible for assessing and managing claim involving total loss of property
  • Evaluate claims to determine if they qualify as total losses based on policy terms and conditions
  • Prepare detailed reports outlining findings, including the cause of loss and the extent of damages
  • Liaise with policyholders, insurance agents, and legal representatives to facilitate the claims process
  • Negotiate settlements with policyholders and other parties to reach an agreeable resolution
  • Ensure that all claims handling complies with legal and regulatory standards
  • Stay informed about market values and trends to accurately assess property values and loss amounts
  • Maintain ongoing communication with all parties involved until the claim is resolved
  • Maintain accurate and organized records of all claims and communications for future reference

Adjuster Auto Liability/Bodily Injury Adjuster

Kemper Auto Insurance Company
Birmingham, AL
11.2021 - 03.2024
  • Responsible for handing insurance claims to damages to automobiles and fix-property arising from motor vehicle accidents
  • Investigates, reviews, determines and verifies coverage/policy information, provides coverage explanation to customer
  • Evaluate damages through review of police reports, medical records, and repair estimates to ensure accurate claims settlement
  • Summarizes documents and enters claim systems notes, documents a claim file with notes, evaluations and decision-making process
  • Collaborate with internal departments such as legal, medical, and underwriting to resolve complex claims efficiently
  • Maintain detailed documentation and records of claims activities using company databases and systems
  • Provide exceptional customer service by addressing inquiries, concerns, and complaints in a timely and professional manner
  • Dispute resolutions and responds to objections
  • Pursue at-fault party and identify legal liability
  • Resolve and negotiate unrepresented bodily injury Claims

Sr. Subrogation Motor Vehicle Claims Adjuster

Claims Management Resources
Oklahoma City, OK
09.2015 - 10.2021
  • Responsible: Evaluate, negotiate, and settle subrogation claims within Corporate Claim Standards
  • Investigating claims issues and providing information to insurance including, but not limited to homeowners and contractors
  • Negotiating settlements with responsible parties, insurance carriers, and legal representatives
  • Investigate subrogation claims to determine and determine recovery potential
  • Conduct thorough investigation, evaluation, and adjustments of subrogation claims in accordance with establish claim handling standard and laws
  • Maintain accurate documentation and records of subrogation activities
  • Ensure effective and timely communication with client, claimants, and relevant parties throughout the claim adjustment process
  • Monitor statutes of limitation and prepare and refer cases to subrogation counsel for civil filing as needed
  • Application of information and techniques provided adjuster training curriculum (i.e
  • Insurance basic, principles/ theories of liability and negotiations strategies)

Customer Service Representative

Midland Mortgage
Oklahoma City, OK
04.2014 - 09.2015
  • Authenticating the caller and determining how to help
  • Verify call information accurately while following company policy and procedures while abiding law regulation
  • Review notes thoroughly and making sure all question are answered
  • Clarifying resolution with customers
  • Place global notes on loans account regarding the conversation and action required
  • Transfer call upon request or when required to do so
  • Process pay by phone money transaction from customers back account
  • Cancel or make changes to property and optional insurance
  • Update customer address or other personal information
  • Order payoff statements, paid in full letter, and lien release per request

Education

Associate of Applied Science - Health Information Management

Western Governors University
12.2024

Skills

  • Active Listening
  • Business Communications
  • Customer Centricity
  • Claims investigations
  • Decision Making
  • Detail-Oriented
  • Digital Literacy
  • Empathy
  • Inclusive Leadership
  • In-Depth Analysis
  • Information Collection
  • Learning Agility
  • Property Claims
  • Results-Oriented
  • Strong knowledge of auto insurance policies
  • Liability knowledge

Certification

  • Casualty adjuster license, 01/01/15, Present
  • Property & Casualty License, 01/01/21, SC, VT, CT, FL, KY, NC, NH, RI, NY, CO, TX, PA, NJ, OR, LA

Awards

Employee of the month, 11/01/19, CMR

Timeline

Total loss Adjuster

Kemper Auto Insurance Company
03.2024 - Current

Adjuster Auto Liability/Bodily Injury Adjuster

Kemper Auto Insurance Company
11.2021 - 03.2024

Sr. Subrogation Motor Vehicle Claims Adjuster

Claims Management Resources
09.2015 - 10.2021

Customer Service Representative

Midland Mortgage
04.2014 - 09.2015

Associate of Applied Science - Health Information Management

Western Governors University

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Willetta Hunter