Willette Hyman
Ashburn,VA
Summary
Dynamic Registered Nurse Case Manager with extensive experience at Walter Reed Army Medical Center, excelling in care coordination and patient advocacy. Proven track record in developing tailored care plans and enhancing patient outcomes through effective communication and emotional intelligence. Skilled in EMR/EHR systems, ensuring optimal resource utilization and quality improvement in healthcare delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Nurse Case Manager
Walter Reed Army Medical Center
04.2007 - 12.2024
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Responded promptly and professionally to patient questions and concerns.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry bestpractices.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Developed professional relationships with community partners to enhance available support services for patients transitioning from acute care settings.
- Coordinated rehabilitative and preventive nursing processes and procedures.
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
- Advocated for patients'' rights, facilitating access to necessary services and resources within the community.
- Implemented evidence-based nursing interventions, contributing to improved quality of care and patient satisfaction scores.
- Created patient assessments and plans for individual home care needs.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Led process improvement initiatives aimed at enhancing efficiency in case management operations while maintaining excellent clinical outcomes.
- Used [Software] to maintain database of relevant information for practitioners to access and coordinate patient care.
- Mentored new nursing professionals during orientation periods, fostering a collaborative team dynamic that supported the delivery of high-quality care.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken
- Conducted regular audits of clinical records to identify areas for improvement in documentation accuracy and compliance with regulatory standards.
- Liaised with physicians regarding patient needs, performance and changes.
Education
Bachelor of Science - Nursing
Howard University
Washington, DC05-1982
Skills
- Direct patient care
- Goal setting
- Care coordination
- Emotional intelligence
- EMR / EHR
- Case evaluation
- Discharge planning
- Patient assessments
- Home care management
- Service coordination
- Staff management
- Mental health supportl
- Mental health support
- Medical evaluation
- Referral coordination
- Ethical considerations
- Patient care planning
- Resource utilization
- Clinical assessment
- Emotional awareness
- Quality improvement
- Care plan development
- Patient advocacy
- Healthcare regulations
- Palliative care
- Care management
- Case management
- Staff education and training
Certification
- Certified Case Manager (CCM)- valid thru 5/31/2029
- RN License - 000111 042- expired on 10/31/2027
- BlS-valid thru 7/9/2027
Timeline
Registered Nurse Case Manager
Walter Reed Army Medical Center
04.2007 - 12.2024
Bachelor of Science - Nursing
Howard University
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