Willette Kinnie
Woodstock,GA
Summary
Committed professional with a diverse background across various industries, eager to secure a role that enables me to demonstrate my unwavering work ethic while fostering continuous learning and personal growth.
Overview
11
11
years of professional experience
Work History
Spireon
Woodstock, GA
08.2013 - Current
- Oversee a team of 17 dispatchers, providing leadership and effectively distributing job assignments
- Monitor the progress of projects and maintain up-to-date project status records
- Offer assistance and guidance to field technicians, aiding in the testing of devices and troubleshooting processes
- Inspire and motivate staff to deliver exceptional dispatch support, consistently achieving departmental objectives
- Maintain accurate records and organized filing systems for customer service requests, performed services, and other dispatch-related information
- Develop and execute dispatch training programs for new hires and refresher training for existing staff, reinforcing the company's values, vision, and culture
- Analyze and assess charts, graphs, schedules, and statistics to optimize on-time performance, ultimately reducing customer wait times and service interruptions
- Continuously monitor and manage dispatch communication systems to ensure seamless communication with customers
- Utilize advanced vehicle tracking technologies to monitor and coordinate timely arrivals of vehicles.
Hotel Coordinator
Sedgewick
Atlanta, GA
02.2021 - 07.2023
- Delivered comprehensive customer service assistance to incoming callers
- Aided in organizing hotel service agreements by accurately categorizing them into appropriate E-Files
- Supported the coding of credit card charges to their respective files
- Collaborated with hotel coordinators to ensure the proper maintenance of files, including tasks like managing hotel extensions and processing relocation requests
- Verified check-outs and check-ins with hotels, collecting necessary folio information
- Handled customer inquiries and suggestions with courtesy and professionalism
- Engaged attentively with customers, demonstrating active listening skills
- Efficiently managed concerns, promptly escalating significant issues to a supervisor
- Responded to a continuous stream of customer calls, minimizing wait times
- Maintained accurate customer records by updating account information as needed
- Participated in team meetings and training sessions to stay well-informed about product modifications and updates.
- Conducted regular audits of financial records related to hotel check-ins.
Education
Bachelor of Science - Criminal Justice
Westwood College
03.2006
Skills
- Ability to multitask
- Active listening
- Flexibility and adaptability
- Customer Service Excellence
- Schedule coordination
- Critical thinking and problem-solving
- Written communication
- Honesty and integrity
- Teamwork
- Fleet dispatching
- Strong leadership
References
References available upon request.
Timeline
Hotel Coordinator
Sedgewick
02.2021 - 07.2023
Spireon
08.2013 - Current
Bachelor of Science - Criminal Justice
Westwood College
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