Willette Murphy
Administrative Assistant
Powder Springs,GA
Summary
To leverage my experience in healthcare administration and client relationship management to excel, ensuring efficient operations and exceptional patient care.
To possess versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.
Overview
8
8
years of professional experience
Work History
Unit Support Staff
WellStar Hospital
01.2023 - Current
- Time management, greeting patients, patient care, patient transfer forms, transfer patients
- Maintained confidentiality while handling sensitive information such as patient admissions paperwork
- Provided safety, properly assisted with iv and oxygen for the care of patients prior to transport
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- (Current Temp position 2024-Present) Accounts Payable
- Managed vendor invoice and payments
- Ensuring accuracy and timely processing
- Assisting in preparing and processing payment batches
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Medical Receptionist/Scheduler
Neurology Clinic
01.2023 - 12.2023
- Managed electronic medical records using e-clinical works and office practicum systems
- Coordinated scheduling of appointments ensuring smooth clinic operations
- Collected co-pays and past balances while maintaining effective communication with insurance companies
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
House Manager
Family Sunshine Center
01.2022 - 12.2023
- Administered medication following strict confidentiality protocols
- Managed crisis calls efficiently under pressure in a fast-paced environment
- Collaborated with outsourced programs for comprehensive client intake services
- Conducted Crisis Intervention with other facility services and exit interviews
- Developed meal plans and managed transportation planning for clients under high-pressure situations requiring multitasking skills
- Instructed classes to enhance coordination and teamwork, fostering a well-rounded environment for all
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
Independent Contractor
Medical Courier
01.2021 - 12.2022
- Scheduled deliveries effectively demonstrating strong organizational skills in route management
- Ensured customer satisfaction through excellent service maintaining a five-star rating with contractors and clients
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
Licensed Pharmacy Technician
Winn-Dixie Pharmacy
01.2020 - 12.2021
- Assisted pharmacists with daily prescription filling adhering to HIPAA regulations
- Conducted inventory checks ensuring accurate stock levels were always maintained
- Coordinated vaccine scheduling contributing towards community health initiatives during the pandemic period
- Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
- Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
- Assisted in reducing medication errors through meticulous attention to detail when labeling prescription bottles.
- Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
- Contributed to the success of flu vaccination campaigns by administering immunizations under pharmacist supervision.
- Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
ED Patient Access Specialist
Jackson Hospital
01.2017 - 12.2019
- Prioritized tasks involving patient registration within emergency room settings
- Protected confidential information complying strictly according to hospital policies
- Collected payments accurately supporting financial aspects and related worker comp claims processing
- Served as the primary point of contact for patients arriving, verifying identity, and initiating critical safety measures
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
Bachelor of Science - (Healthcare Management)
-
Licensed Pharmacy Technician -
Covid-19 Training, Awareness & Prevention Certified -
John Hopkins University
Skills
- Diligence
- Exceptional Organizational Skills
- Confidentiality Maintenance
- Team Collaboration
- Multi-tasking Abilities
- Demanding Environment Adaptability
- Effective Communication Skills Including Verbal, Email, and Written
- Interpersonal Relationships
- Calendar Management Coordination
- Computer Applications
- Prioritization Work Activity Coordination
- Medical Terminology Knowledge
Timeline
Unit Support Staff
WellStar Hospital
01.2023 - Current
Medical Receptionist/Scheduler
Neurology Clinic
01.2023 - 12.2023
House Manager
Family Sunshine Center
01.2022 - 12.2023
Independent Contractor
Medical Courier
01.2021 - 12.2022
Licensed Pharmacy Technician
Winn-Dixie Pharmacy
01.2020 - 12.2021
ED Patient Access Specialist
Jackson Hospital
01.2017 - 12.2019
Licensed Pharmacy Technician -
Covid-19 Training, Awareness & Prevention Certified -
John Hopkins University
Bachelor of Science - (Healthcare Management)
-
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