Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Willette Simon

Jamaica,New York

Summary

Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.

Overview

27
27
years of professional experience

Work History

Paraprofessional

NYC Department of Education
09.2014 - Current
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.

Customer Service Administrator

Liberty Mutual Insurance
11.2005 - 07.2014
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.

Property Damage Representative

Liberty Mutual Insurance
04.2005 - 11.2005
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Maximized policyholder satisfaction by efficiently handling claims and providing timely resolutions.
  • Collaborated with agents to develop customized insurance solutions for clients, improving client satisfaction and loyalty.
  • Negotiated favorable terms with carriers on behalf of clients, securing competitive pricing for high-quality coverage plans.
  • Organized community outreach events promoting insurance education among local citizens, building goodwill towards our company.

Property Damage Dispatcher

Liberty Mutual Insurance
09.2002 - 04.2005
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Communicated with customers to provide delivery updates and resolution.

No-Fault Claims Representative

LIBERTY MUTUAL INSURANCE COMPANY
06.1997 - 09.2002
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
  • Followed up with customers on unresolved issues.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.

Education

Some College (No Degree) -

Queens Borough Community College of The City University of New York
Bayside, NY

Skills

  • Problem analysis, organizational skills, ability to listen and provide quick helpful resolutions
  • Able to adapt to diverse environments
  • Schedule Management
  • Special Education Support
  • Complaint Handling
  • Teamwork and Collaboration
  • Claims Investigation
  • Prioritizing calls
  • Data Entry
  • IEP compliance
  • Client Relationship Building

Accomplishments

  • Awarded multiple bonuses for punctuality and outstanding attendance.
  • Developed course plans aimed at meeting academic, intellectual and social needs of each student.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.

Timeline

Paraprofessional

NYC Department of Education
09.2014 - Current

Customer Service Administrator

Liberty Mutual Insurance
11.2005 - 07.2014

Property Damage Representative

Liberty Mutual Insurance
04.2005 - 11.2005

Property Damage Dispatcher

Liberty Mutual Insurance
09.2002 - 04.2005

No-Fault Claims Representative

LIBERTY MUTUAL INSURANCE COMPANY
06.1997 - 09.2002

Some College (No Degree) -

Queens Borough Community College of The City University of New York

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Willette Simon