WILLETTE Whaley

Responsible for performing routine but varied clerical duties following standard procedures. Primary duties may include, but are not limited to: Makes and receives phone calls to exchange information to accomplish tasks. Contacts customers, suppliers and/or company associates to exchange information. Receives, sorts, and distributes incoming mail and email communication. Sets up and maintains records, logs, and files. Receives, classifies, reconciles, consolidates, and summarizes documents and information, as well as processing and coding them. Compiles regular and special reports using established formats and procedures. Scans claims, correspondence, and other related documents, and may maintain equipment. Flags quality issues as they arise while completing and maintaining production logs. It is an expectation of the role to use basic office equipment. Requires a H.S. diploma or equivalent and a minimum of 2 years of related work experience; or any combination of education and experience which would provide an equivalent background.

• Resolved concerns with products or services to help with retention and drive sales.
• Navigated multiple computer systems and applications to find
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Managed timely and effective replacement of damaged or missing products.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Maintained up-to-date knowledge of product and service changes.
• Sought ways to improve processes and services provided.
• Responded proactively and positively to rapid change.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Educated customers about billing, payment processing and support policies and procedures.

• Resolve non-paid medical claims with private insurance companies
• Corrected claims and refiled for payment
• Skilled in using multiple software applications
• Provide superior customer service to external and internal customers

• Reviewed each step of patient care and made proactive adjustments to avert issues.
• Responded to patient queries and concerns concerning insurance coverages and deductibles.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Handled prescription refill requests.
• Delivered excellent patient experiences and direct care.
• Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• DME billing and follow up
• Intake paperwork for new patients
• Purchasing supplies
• Maintain customer database and contact with patients to improve compliance with respiratory equipment
• Delivery and setup and train patients on oxygen and nebilizers

• Scheduled and taught in class and online courses to increase learning opportunities.
• Monitored participant workflow and behaviors throughout training process.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Developed effective training plans based on department needs and objectives.
• Supported productivity increase and business growth through new hire training and mentoring.
• Tracked attendance and evaluated progress for assigned trainees.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.