Willette Youmans
Victorville,CA
Summary
Client-focused Eligibility Worker with a background in authorizing expenditures for eligible benefits recipients. A determined employee with over 18 years spent coordinating application processes to meet required timeframes. And 2 years experience as a supervisor overseeing the processing of eligibility applications of 15-30 employees. Offering dynamic administrative and time management talents.
Overview
29
29
years of professional experience
Work History
Eligibility Worker Supervisor
San Bernardino County Department Of Social Services
Victorville , CA
05.2014 - 05.2016
- Managed processing of Medi-Cal and food stamp benefits applications.
- Inputted all gathered information regarding employee stats into the CIV system.
- Staffed employees on current and new agency guidelines and policies.
- Completed and submitted employee timecards and addressed vacation requests.
- Addressed customer complaints.
- Called pharmacies and/or the Ombudsmans office for customers having issues related to prescriptions or hospital visits.
- Brainstormed ways, with other supervisors, to get applications processed in a more timely and efficiant manner.
Eligibility Worker
San Bernardino County Department Of Social Services
Fontana , CA
07.1997 - 05.2014
- Managed processing of Medi-Cal and Foodstamp benefits applications.
- Inputted all gathered information and researched data on applicants into computer system using [Software].
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Documented all communication with applicants and inputted information into system using the CIV system.
Sales Floor Associate
JCPenney
San Bernardino , Ca
09.1988 - 01.1999
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
High School Diploma -
Milor High School
Rialto, CA06.1999
Skills
- Caseload Management
- Program Knowledge
- Application Assessments
- Time Management
- Case Records Review
- Information Gathering
- Paperwork and Documentation
- Outbound Calls
- Telephone Etiquette
- Eligibility Determinations
- Large Caseloads
- HIPAA Regulations
- Customer Relations
Additional Information
During my time with San Bernardino County I completed the counties Management and Leadership Academy and learned a great deal regarding time management and customer service skills as well as what makes a good leader.
I spent almost 20 years with San Bernardino County processing Medi-Cal and Food-Stamp applications and determining eligibility. I answered phone calls regarding the application process and answered any questions the customers had. I enjoy working with the public and doing what I can to make their application process as easy as possible.
Timeline
Eligibility Worker Supervisor
San Bernardino County Department Of Social Services
05.2014 - 05.2016
Eligibility Worker
San Bernardino County Department Of Social Services
07.1997 - 05.2014
Sales Floor Associate
JCPenney
09.1988 - 01.1999
High School Diploma -
Milor High School
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