Summary
Overview
Work History
Skills
Timeline
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Willey Martinez

Greenville,SC

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level production associate position.
  • Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Bilingual Contact Center Associate

Real Page Inc.
03.2006 - 11.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Attended telephone skills and program information training sessions to boost aptitude.

Banquet Manager

Holiday Inn Mansfield-Foxboro
10.2000 - 03.2006
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Directed and managed banquet functions for 100-person event.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Supervised and mentored kitchen and serving staff.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.

Banquet Assistant Manager

Holiday Inn Mansfield-Foxboro
12.1998 - 10.2000
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Interpreted instructions to schedule and set up events to client specifications.

Skills

  • Supply Chain Distribution
  • Materials Handling
  • Problem-Solving Skills
  • Operations Support
  • Materials Management
  • Equipment Operation
  • Quality Assurance
  • Documentation and Reporting

Timeline

Bilingual Contact Center Associate

Real Page Inc.
03.2006 - 11.2023

Banquet Manager

Holiday Inn Mansfield-Foxboro
10.2000 - 03.2006

Banquet Assistant Manager

Holiday Inn Mansfield-Foxboro
12.1998 - 10.2000

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Willey Martinez