Overview
Work History
Education
Skills
Community Service
Timeline
Generic

WILLI DANIELS

Overview

31
31
years of professional experience

Work History

Receptionist

CANON BUSINESS SERVICES/ AON RISK SERVICES, ATLANTA, GA
08.2011 - Current
  • This high level position requires an expertise in Microsoft Office, administrative services, professionalism, communication, confidentiality, prioritization, organization, time management and many other skills.
  • Utilized Bridge Workspace Software to look up insurance policies for clients and to research unverifiable mail.
  • Provide support in making reservations and recommendations for space selection, catering, audio visual needs, etc.
  • Performs a broad range of administrative activities in a fast-paced, collaborative environment.
  • Acts as internal liaison for multiple internal departments.
  • Assist with the document preparation for upcoming appointments, meetings and trainings.
  • Manage 10 conference room schedules daily to ensure all meetings flow properly.
  • Communicate with building facilities vendors as needed such as janitorial, HVAC, generator, electrical, etc.
  • Maintain utmost discretion when dealing with sensitive topics.
  • Understand and follow specific instructions and procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Assisted with planning office events and meetings for smooth execution.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Answer multi-line switchboard, greet guests (internal/external), distribute badges,

Executive Assistant

BERT AND MARY MEYER FOUNDATION, ATLANTA, GA
07.2007 - 01.2011
  • Company Overview: (Non-Profit Organization)
  • Provided administrative support to the Executive Directors and Board members. Kept the Executive Director abreast of the day to day happenings of the organization and provided on demand support to senior leaders.
  • Worked closely with the Executive Director and Board Members. Responsible for overseeing the annual business grants within rural areas.
  • Attended meetings and recorded minutes for The Board of Directors.
  • Made travel arrangement for the Executive Director and Board members.
  • Prepared invoices, reports, memos, letters, financial statements and other documents, using Word, Excel and PowerPoint.
  • Conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees and Board of Directors.
  • Performed general office duties, such as ordering supplies, maintaining records management database systems and basic bookkeeping work.
  • Filed and retrieved corporate documents, opened, sorted and distributed incoming correspondence, including faxes and emails.
  • Prepared agendas and made arrangements for luncheons and client events for the Board of Directors.
  • Provided support to other departments and managed the Executive Director’s schedule and expense reports.

Sales Coordinator

HERMAN MILLER, INC., ATLANTA, GA
07.1994 - 10.2007
  • Served as assistant to the Sales Team and managed the Sales Showroom to ensure a consistently positive customer experiences.
  • Handled 25 lines phone system and coordinated domestic and international travel arrangement for the Executive and Sales team business trips; also arranged hotel arrangements.
  • Prepared expense reports and performed audits, and invoicing.
  • Made sure all vendors provided proper insurance certificate.
  • Managed and coordinated vendor agreements (equipment leases, purchases, maintenance, etc.).
  • Oversaw construction and renovation projects to showcase new products.
  • Participated in architectural and design planning, including space and installation management.
  • Prepared and reviewed operational reports and schedules to ensure accuracies and efficiencies.
  • Planned client luncheons and parties in the Sales Showroom.

Education

Business Administration

Edison Community College
Piqua, OH

Skills

  • Microsoft Suite, One Drive, Virtual Communication (Zoom, Teams, Webex)
  • Customer Support (Phone, Email, Chat)
  • Bridge

Community Service

Hosea Feed The Homeless

Timeline

Receptionist

CANON BUSINESS SERVICES/ AON RISK SERVICES, ATLANTA, GA
08.2011 - Current

Executive Assistant

BERT AND MARY MEYER FOUNDATION, ATLANTA, GA
07.2007 - 01.2011

Sales Coordinator

HERMAN MILLER, INC., ATLANTA, GA
07.1994 - 10.2007

Business Administration

Edison Community College

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