William A Bigger
Austin,TX
Summary
Maintenance industry professional with 25+ years of hands-on expertise in various positions of increasing responsibility. Dedicated to utilizing skills and experience to contribute to company growth and success. Demonstrated loyalty and a proven track record in HVAC, landscaping, grounds maintenance, carpentry, plumbing, as well as general clerical duties including light bookkeeping and inventory control. Seeking a position to continue professional growth while making a positive impact within the organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Manager
Pappas Restaurants Inc.
07.2022 - Current
- Assured safety standards by performing routine inspections of electrical systems, gas lines, hvac systems, and other hazardous components within the kitchen.
- Effectively managed time-sensitive projects, ensuring that all repairs and installations were completed within established deadlines.
- Troubleshot electrical problems, minimizing downtime.
- Increased equipment lifespan by providing thorough cleaning and proper preventive care on a consistent basis.
- Reduced equipment downtime by promptly diagnosing and troubleshooting issues with appliances.
- Troubleshot and repaired electromechanical and pneumatic systems, using electrical drawings.
- Completed preventive maintenance routines, documentation and procedures.
- Monitored and responded to machine alarms.
- Responded to emergency situations such as fire, power outage, and gas or water leak.
- Performed repairs and maintenance to air conditioning, furnace, plumbing, electrical and other related systems and equipment.
- Diagnosed electrical and mechanical problems related to all material handling equipment components.
- Performed preventive or predictive maintenance of conveyance equipment, using appropriate job plans, procedures and manuals.
- Performed basic preventive maintenance and repairs on production equipment such as motors, conveyors, mechanical components or electrical wiring and electrical components for production equipment.
- Provided detailed documentation of completed repair work, allowing for accurate record-keeping and better future reference.
- Collaborated with other technicians to facilitate large-scale installations or repairs on commercial-grade kitchen appliances.
- Demonstrated adaptability by quickly learning new systems and processes associated with kitchen equipment technology, enabling seamless transitions between different job sites or assignments.
- Maintained up-to-date knowledge of industry trends, technologies, and best practices for efficient service delivery in the field of kitchen equipment technology.
- Conducted routine maintenance on HVAC systems to ensure optimal performance and energy efficiency.
- Improved system reliability by diagnosing and repairing HVAC system issues.
- Installed new HVAC systems, ensuring compliance with safety regulations.
- Increased system longevity with regular cleaning and component replacement.
- Calibrated HVAC controls for accurate temperature regulation.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.
- Assured safety standards by performing routine inspections of electrical systems, gas lines, and other hazardous components within the kitchen.
- Demonstrated strong problem-solving skills when identifying root causes behind recurring malfunctions in high-end commercial cooking appliances.
- Directed the daily operations of 3 stores, handling up to 30 service appointments.
Service Manager
Steadfast REIT
08.2020 - 06.2022
- Collaborated with property management to plan and execute capital improvement projects, enhancing the overall value of the apartment community.
- Oversaw seasonal maintenance tasks such as snow removal or pool upkeep to ensure a comfortable living environment year round.
- Developed customized training programs for staff members to improve their technical knowledge and skill sets.
- Implemented key control systems for improved security throughout the apartment complex, resulting in reduced instances of unauthorized access.
- Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
- Mentored new team members, providing guidance on standard procedures and best practices in apartment maintenance.
- Coordinated with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints.
- Enhanced curb appeal of the property by overseeing landscaping projects and exterior maintenance tasks.
- Conducted thorough unit inspections before and after tenant move-ins, guaranteeing optimal living conditions for residents.
- Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests.
- Increased efficiency of maintenance team by delegating tasks according to individual skills and strengths.
- Evaluated vendor proposals for outsourced services, negotiating advantageous contracts that maximized value while upholding high-quality standards.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Installed new locks, door handles, and door closers.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Oversaw up to 20 service requests and coordinated with multiple vendors daily.
Service Manager
YFP Management
03.2018 - 08.2020
- Collaborated with architects to discuss and refine building designs.
- Collaborated with property management to plan and execute capital improvement projects, enhancing the overall value of the apartment community.
- Oversaw seasonal maintenance tasks such as snow removal or pool upkeep to ensure a comfortable living environment year round.
- Developed customized training programs for staff members to improve their technical knowledge and skill sets.
- Completed necessary renovations on time to facilitate seamless tenant transitions between lease agreements.
- Implemented energy-efficient initiatives within the apartment complex, resulting in reduced utility costs for both tenants and management.
- Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
- Improved safety standards within the apartment complex through regular inspections and repairs.
- Coordinated with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints.
- Enhanced curb appeal of the property by overseeing landscaping projects and exterior maintenance tasks.
- Conducted thorough unit inspections before and after tenant move-ins, guaranteeing optimal living conditions for residents.
- Managed inventory of tools, equipment, and materials, reducing waste and maintaining cost effectiveness.
- Established strong relationships with tenants by providing exceptional customer service during interactions related to maintenance concerns or questions.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Directed a team of 6 staff members, managing the processing of 30+ service requests each day.
Service Manager
Greystar Property Mgmt.
01.2017 - 10.2018
- Partnered with designers to execute apartment home renovations.
- Partnered with vendors to determine suitable finishes.
- Collaborated with designers to renovate amenities, enhancing overall service quality.
- Developed customized training programs for staff members to improve their technical knowledge and skill sets.
- Mentored new team members, providing guidance on standard procedures and best practices in apartment maintenance.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Developed and introduced new procedures, optimizing apartment maintenance operations.
- Promoted energy conservation efforts among tenants, leading to reduced utility costs for the entire community.
- Coordinated move-ins and move-outs smoothly, minimizing vacancy periods and ensuring units were well-maintained for new tenants.
- Responded to customer complaints and requests.
- Facilitated seamless transitions between residents and corporate, ensuring smooth communication and resolution of issues.
- Oversaw facility maintenance and upgrades, creating a professional environment conducive to productivity.
- Completed 30 service requests daily and managed 10 unit renovations weekly, maintaining high standards of service and efficiency.
Service Manager
First Communities Mgmt
10.2017 - 04.2018
- Oversaw seasonal maintenance tasks such as snow removal or pool upkeep to ensure a comfortable living environment year round.
- Developed customized training programs for staff members to improve their technical knowledge and skill sets.
- Enhanced curb appeal of the property by overseeing landscaping projects and exterior maintenance tasks.
- Maintained a clean and safe working environment by adhering to OSHA guidelines and company protocols.
- Conducted thorough unit inspections before and after tenant move-ins, guaranteeing optimal living conditions for residents.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Contributed to development, implementation, and execution of maintenance programs.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed 2 properties, coordinating 6 crew members and resolving up to 60 service requests daily.
Service Manager
YFP Management
11.2013 - 01.2017
- Collaborated with property management to plan and execute capital improvement projects, enhancing the overall value of the apartment community.
- Oversaw seasonal maintenance tasks such as snow removal or pool upkeep to ensure a comfortable living environment year round.
- Developed customized training programs for staff members to improve their technical knowledge and skill sets.
- Implemented key control systems for improved security throughout the apartment complex, resulting in reduced instances of unauthorized access.
- Enhanced curb appeal of the property by overseeing landscaping projects and exterior maintenance tasks.
- Conducted thorough unit inspections before and after tenant move-ins, guaranteeing optimal living conditions for residents.
- Managed inventory of tools, equipment, and materials, reducing waste and maintaining cost effectiveness.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
- Managed up to 20 service requests per day, delivering prompt and effective service solutions.
Service Manager
Bell Partners Inc.
01.2010 - 01.2014
Service Manager
Sagebrush Capital Mgmt.
01.2006 - 01.2010
Service Technician
United Dominion Realty
11.2001 - 01.2006
Education
Associate of Applied Science - Sports And Fitness Administration
University of South Carolina
Columbia, SCSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Conflict resolution
- Trustworthy and honest
- Workplace safety
- Employee supervision
- Technical troubleshooting
- Preventive Maintenance
- Friendly, positive attitude
- Teamwork and collaboration
Accomplishments
EPA Certification
CPO Certification
Certification
- EPA Certification
- 410-A Certification
- CPO Certification
Timeline
Service Manager
Pappas Restaurants Inc.
07.2022 - Current
Service Manager
Steadfast REIT
08.2020 - 06.2022
Service Manager
YFP Management
03.2018 - 08.2020
Service Manager
First Communities Mgmt
10.2017 - 04.2018
Service Manager
Greystar Property Mgmt.
01.2017 - 10.2018
Service Manager
YFP Management
11.2013 - 01.2017
Service Manager
Bell Partners Inc.
01.2010 - 01.2014
Service Manager
Sagebrush Capital Mgmt.
01.2006 - 01.2010
Service Technician
United Dominion Realty
11.2001 - 01.2006
- EPA Certification
- 410-A Certification
- CPO Certification
Associate of Applied Science - Sports And Fitness Administration
University of South Carolina
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