Summary
Overview
Work History
Education
Skills
Projects
References
Timeline
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William Adams

William Adams

Team Lead, Vulnerability Management
Wilmington,DE

Summary

Dynamic cybersecurity professional with a proven track record at Customers Bank, excelling in vulnerability management and phishing awareness training. Spearheaded initiatives that significantly reduced high-risk vulnerabilities while fostering cross-functional collaboration. Adept in incident response and executive reporting, combining technical expertise with strong leadership skills to drive strategic security improvements.

https://www.linkedin.com/in/william-adams-537aba99/

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Team Lead, Vulnerability Management

Customers Bank
07.2022 - Current
  • Program Leadership: Spearheaded the development and implementation of a comprehensive vulnerability management program, reducing high-risk vulnerabilities by streamlining vulnerability identification, prioritization, and remediation workflows to ensure efficient threat mitigation.
  • Technical Oversight: Managed enterprise-wide vulnerability scanning using industry-standard tools (e.g., Nessus) ensuring continuous monitoring and full asset coverage.
  • Cross-Functional Collaboration: Worked closely with IT, system administrators, and security engineers to facilitate timely patch management and remedial actions, improving remediation timelines.
  • Assessment & Reporting: Conducted detailed vulnerability assessments and produced executive-level reports outlining vulnerability trends, risk exposure, and remediation status, driving strategic decision-making.
  • 3rd Party Penetration Testing: Led the organization’s third-party penetration testing program, coordinating with external vendors, managing timelines, analyzing results, and driving remediation and risk tracking efforts.
  • Compliance & Best Practices: Ensured adherence to industry standards (PCI DSS, NIST, ISO 27001) by coordinating regular audits and maintaining up-to-date security policies.
  • Mentorship & Training: Developed training sessions and best practice guides for team members, enhancing overall team proficiency and fostering a culture of continuous improvement.

Vulnerability Management Specialist

Customers Bank
05.2021 - 07.2022
  • Program Oversight: Led and maintained day to day operations for the Vulnerability management and Phishing Security Awareness programs. Assist Security Operations team with investigations.
  • Phishing Simulation Programs: Designed and executed regular phishing simulation campaigns to to evaluate employees on their ability to identify and report suspicious emails.
  • Employee Training & Awareness: Developed and delivered engaging training sessions and awareness workshops on phishing tactics and safe email practices.
  • Incident Response Coordination: Led rapid response efforts during phishing incidents, coordinating with IT and security teams to analyze, contain, and remediate threats.
  • Threat Analysis & Reporting: Monitored phishing trends and conducted detailed analyses, producing executive-level reports that informed strategic cybersecurity initiatives.
  • Email Security Management: Implemented and managed advanced email filtering systems and threat intelligence solutions to reduce phishing attack vectors.
  • Policy Development: Collaborated with cross-functional teams to establish and update policies, procedures, and best practices for email security and incident response.
  • Continuous Improvement: Stayed abreast of emerging phishing techniques and cyber threat trends to continuously enhance awareness programs and incident response protocols.

Cyber Security Analyst

Customers Bank
12.2018 - 05.2021
  • Supported the security operations team through ticket investigation and closure, on-call rotation, vulnerability scanning, phishing security awareness training, phishing analysis, and tool implementation.
  • Investigated suspected intrusions or breaches into the company's computer networks and systems.
  • Assisted with developing strategies for responding to potential cyber-attacks such as malware outbreaks, phishing campaigns, and ransomware attacks.
  • Created detailed incident reports following a successful security event.

Senior System Specialist

Tapped Into It
Glen Mills, PA
01.2016 - 12.2018
  • Philadelphia and surrounding area representative and Account Manager.
  • Company website and social media development.
  • Managed client inquiries and provided timely resolutions to enhance satisfaction.
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service

Supervisor of Warehouse, Event Team Leader

Arrangements Unlimited
King of Prussia, PA
03.2012 - 01.2016
  • Set up and closing of private and corporate events.
    Supervised daily operations to ensure team efficiency and productivity.
  • Coordinated staff schedules to maintain optimal workforce levels.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Trained new employees on company policies, job duties, and performance expectations.

Help Desk Technician

MacDaddy
Coatesville, PA
05.2013 - 09.2013
  • Help-desk support.
  • Installation of hardwired and wireless hardware.
    Installation, maintenance, and updating commercial and private software.
  • Resolved issues such as standard hardware failure and viruses on private and commercial computers.
  • Provided technical support for hardware and software issues for diverse users.
  • Assisted in the installation and configuration of operating systems and applications.

Installation Technician

Interlink Electronic Systems
Malvern, PA
01.2005 - 03.2012
  • Installation of hard wire and wireless communication and entertainment systems for private residences and commercial business locations.
  • Supervised and managed employees with installation of the systems listed above.
  • Maintenance and updating of business information software and systems.
  • Tested completed installations to verify functionality and compatibility with other devices

Education

Bachelor of Science - Information Science and Technologies (Integration of Information Systems and Project Management)

The Pennsylvania State University
Media, PA
09.2010 - 01.2014

Skills

  • Vulnerability management and remediation prioritization
  • Phishing awareness training
  • Phishing incident response
  • Penetration testing and assessment
  • Vendor relations and assessment
  • Executive reporting and oversight
  • Project management and coordination
  • System analysis and design
  • Network security practices
  • Linux administration

Projects

Vulnerability Management Program

· Built and implemented an end-to-end vulnerability management program by designing custom systems (Tenable), establishing streamlined processes, and developing comprehensive reporting frameworks to proactively identify, assess, and mitigate organizational risks.

Phishing Security Awareness and Incident Response Progam

· Developed and deployed a comprehensive phishing security awareness training and response program by implementing new tools for security awareness (Knowbe4), implementing automated phishing identification tools (PhishER and Mimecast), automated responses to users, creating user training modules, defining automated rules and tagging protocols through YARA, and building streamlined processes and real-time reporting frameworks to improve threat detection and user awareness.

Penetration Testing Program

· Designed and led a third-party penetration testing program by partnering with external security vendors to assess and enhance the organization's security posture. Defined testing scopes, managed timelines and deliverables, analyzed findings, and coordinated remediation efforts while developing detailed reporting frameworks to inform strategic improvements and ensure compliance with industry best practices.

References

References available upon request.

Timeline

Team Lead, Vulnerability Management

Customers Bank
07.2022 - Current

Vulnerability Management Specialist

Customers Bank
05.2021 - 07.2022

Cyber Security Analyst

Customers Bank
12.2018 - 05.2021

Senior System Specialist

Tapped Into It
01.2016 - 12.2018

Help Desk Technician

MacDaddy
05.2013 - 09.2013

Supervisor of Warehouse, Event Team Leader

Arrangements Unlimited
03.2012 - 01.2016

Bachelor of Science - Information Science and Technologies (Integration of Information Systems and Project Management)

The Pennsylvania State University
09.2010 - 01.2014

Installation Technician

Interlink Electronic Systems
01.2005 - 03.2012
William AdamsTeam Lead, Vulnerability Management
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