William A Daniels IV
Cumming,GA
Summary
Typically hired at the height of the work season and kept on due to hardworking nature and adaptive personality. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Data Entry Specialist
Friendship West Baptist Church
Dallas, TX
05.2016 - 07.2016
- Entered data on members spanning back several years.
- Assisted in coming up with a newer, simpler method to expedite this process for future data entry employees.
- Managed data entry processes for church membership and event registration systems.
- Ensured accuracy of information by conducting regular audits on database entries.
Call Center Representative/Agent
Stericycle
Grand Prairie, TX
06.2018 - 02.2021
- Took calls from patients to assist them in seeing the best doctors possible.
- Managed high-volume inbound calls, ensuring timely and accurate resolution of customer inquiries.
- Trained new representatives on effective communication techniques and system navigation.
- Collaborated with cross-functional teams to address client concerns and improve service quality.
- Streamlined call handling processes to enhance customer satisfaction and reduce wait times.
Screen Tech
Outer Edge Screen Printing Company, Inc.
Van Horne, IA
11.2021 - 01.2026
- Separated incoming and outgoing mail for multiple departments.
- Separated incoming and outgoing apparel for multiple customers.
- Reclaiming, cleaning, and re-coating screens for use in-house.
- Burning art onto screen for printers in-house.
- Oversaw material inventory, ensuring timely availability of supplies for production runs.
- Supported inventory management activities by tracking supplies usage, reordering materials when necessary, and maintaining an organized workspace.
- Enhanced screen quality by consistently conducting thorough inspections and identifying defects.
Education
High School Diploma -
Kathlyn Joy Gilliam Collegiate Academy
Dallas, TX3 Year of College or a Technical or Vocational School - Computer Engineering
University of North Texas
Dallas, TXSkills
- Willingness to learn
- Teamwork and collaboration
- Multitasking
- HIPAA compliance
- Data collection
- Data processing
- Fast typing speed
- Word processing
- Call center customer service
- Verbal and written communication
- Payment processing
- Appointment scheduling
Accomplishments
- Quick to adapt to rapid and sudden changes while on the job.
- Received pleasantries and accolades from those that received help.
- Always looking to learn new things.
- Always looking for ways to improve the position I’m in.
Timeline
Screen Tech
Outer Edge Screen Printing Company, Inc.
11.2021 - 01.2026
Call Center Representative/Agent
Stericycle
06.2018 - 02.2021
Data Entry Specialist
Friendship West Baptist Church
05.2016 - 07.2016
High School Diploma -
Kathlyn Joy Gilliam Collegiate Academy
3 Year of College or a Technical or Vocational School - Computer Engineering
University of North Texas