William A. Esparza
San Bruno,California
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
40
40
years of professional experience
Work History
Assistant Manager
Walmart
Spring Valley, NV
10.2016 - 09.2019
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Coordinated stock replenishment processes as needed based on sales trends.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
Food Expeditor
Denny's
Las Vegas, NV
06.2015 - 08.2016
- Plated dishes according to established presentation standards before sending them out.
- Ensured that all plates were properly garnished before being served to customers.
- Collaborated with chefs on preparation times for various menu items based on demand levels.
- Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
- Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
- Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
- Followed proper safety guidelines when handling hot food items or sharp objects in the kitchen area.
- Monitored temperature of hot foods, ensuring timely delivery of quality dishes to customers.
Manager
Esparza's Jewelry
Oakland, CA
01.1980 - 04.2008
- Managed the daily operations of a fine jewelry store, including sales and customer service.
- Advised customers on current trends in fashion accessories such as watches or rings.
- Maintained an inventory of high-end jewelry items, ensuring accuracy in pricing and product availability.
- Implemented effective security measures within the premises to protect expensive merchandise from theft or damage.
- Worked with designers to create exclusive collections for the store that are unique from other stores in the area.
- Assisted customers with selecting appropriate pieces for their individual needs, budgets, styles.
- Researched current trends in the jewelry industry to identify potential sales opportunities.
- Conducted regular audits of inventory levels and reported discrepancies promptly.
- Processed payments from customers, including cash, credit cards, checks, and PayPal transactions.
Education
Associate of Science - Business Administration
Kapi'olani Community College
Honolulu, HI05-1984
Timeline
Assistant Manager
Walmart
10.2016 - 09.2019
Food Expeditor
Denny's
06.2015 - 08.2016
Manager
Esparza's Jewelry
01.1980 - 04.2008
Associate of Science - Business Administration
Kapi'olani Community College
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