William Agee
Richmond,KY
Summary
Experienced Restaurant Manager with career of successfully operating QSR & Full Service concepts. Seeking to advance professional career in the restaurant or related service industry. Willing to relocate to: Louisville, KY - Lexington, KY - Cincinnati, OH. Authorized to work in the US for any employer.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Director of Operations
Popeyes Louisiana Kitchen
07.2022 - 06.2024
- Oversaw Development and Growth of New Market
- Open New Stores in the Market
- Staffed Opening Teams in New Stores
- Hired and Developed Management Teams
- Maintain Highest Corporate Ratings in All Stores ('A' Rating)
- Full Operational Responsibilities
- Coached and Taught Full P&L Responsibilities to GMs
- Hired and Train New Above Store Leaders (District Managers)
- 3 Markets in 3 States, 10 Stores Total
- Hired and Training of Above Store Leaders
- Development of NRO for Franchisee from scratch
- Lead daily operations of stores through visits setting highest standards.
Area Training General Manager
IHOP
10.2016 - 06.2022
- Optimized profits by controlling food, paper and labor costs on a daily basis
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of restaurant to ensure quality
- Scoring among top 5 in the company for Corporate Inspections
- Developed and maintained exceptional customer service standards - exceeding company goals every period
- Serving as Area Training Store setting highest Company Standards and training future leaders
- Turned store around that had previous years of declining sales in to maintaining positive yearly sales growth.
General Manager / NRO Team
Qdoba Mexican Grill
10.2008 - 08.2016
- Opened New Restaurant - setting Company Sales Records
- Optimized profits by controlling food, paper and labor costs on a daily basis
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of restaurant to ensure quality
- Developed and maintained exceptional customer service standards
- Served as Area Training Store setting highest Company Standards and training future managers
- Set new store opening sales record for Month and Quarter
- Oversaw sales growth yearly average of 7%-10%
- Regional Training Manager - training several GMS and AMs each year for the Lexington, Louisville and Nashville markets
- New Store Opening Team - helped open several new stores in different markets and concepts.
District Manager / JV Partner
Dairy Queen Corporate Stores
06.1991 - 10.2008
- Started out in college as PT cook - work my way up through becoming GM in Georgetown, KY
- We were always Top 10 in Sales in the whole company as well as Top 3 in Sales of gallons of soft serve
- Was able to buy into my store as a JV partner which lead to becoming District Manager over over local stores.
Education
High School Diploma -
Bayside High School
Virginia Beach, VASkills
- Operations management
- Operations
- Scheduling
- Training
- Payroll
- Inventory
- Microsoft Word
- Labor Cost Analysis
- Restaurant Management
- Management
- Culinary Experience
- Kitchen Management Experience
- Strategic Planning
- Guest Services
- Purchasing
- Profit & Loss
- Leadership
- Business management
- Microsoft Excel
- Customer service
- Microsoft Outlook
- Time management
- Restaurant experience
- Conflict management
- Inventory Control
- POS
- Food Safety
- Cooking
- Microsoft Office
- Catering
- Marketing
- Cleaning
- Succession planning
- Communication skills
- Negotiation
- Business development
- Kitchen experience
- Computer skills
- Organizational skills
- Operations Oversight
- Strategic planning and execution
- Operational Efficiency
- Business Management
- Leadership training
- Schedule oversight
- Operations Management
- Team Leadership
- Teamwork and Collaboration
- Staff training/development
- Staff Management
- Employee Development
- Customer Service Management
- Effective leader
- Staff hiring
- Staff Development
- Budget Development
- Budget Control
Certification
- ServSafe
- Food Handler Certification
- Driver's License
Additionalinformation
True, True, True, True, True
Assessments
General manager (hospitality), Proficient, 10/01/20, Solving group scheduling problems and reading and interpreting P&L statements
Personal Information
Title: Restaurant Leadership
Timeline
Director of Operations
Popeyes Louisiana Kitchen
07.2022 - 06.2024
Area Training General Manager
IHOP
10.2016 - 06.2022
General Manager / NRO Team
Qdoba Mexican Grill
10.2008 - 08.2016
District Manager / JV Partner
Dairy Queen Corporate Stores
06.1991 - 10.2008
High School Diploma -
Bayside High School
- ServSafe
- Food Handler Certification
- Driver's License
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