William Alas
Summary
Experienced professional with 5 years in people relations, skilled in communication, problem-solving, and customer relationship building. Proven ability to cultivate lasting client relationships, thrive in fast-paced environments, and deliver exceptional customer service. Strong time management skills enable effective prioritization of tasks and handling of multiple projects. Enthusiastic about leveraging expertise to contribute to the company's success.
Overview
7
7
years of professional experience
Work History
Fleet Manager
PAM Transportation Services Inc
12.2021 - Current
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
Account Manager
PAM Transportation Services Inc
12.2023 - 05.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Service Advisor
Wood Motor Company
03.2021 - 12.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Sales Professional
Wood Motor Company
04.2020 - 03.2021
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
Logistics Account Executive
Total Quality Logistics
06.2019 - 03.2020
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
Event Support Staff
University of Arkansas
08.2018 - 05.2019
- Facilitated effective communication between event organizers, clients, and attendees, ensuring accurate and efficient information flow.
- Worked independently and collaboratively in a team in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Concrete Layer
Three Brothers Construction
04.2017 - 08.2017
- Prepared job sites for concrete placement, collaborated with team to meet project objectives
- Finished concrete surfaces to desired texture using various techniques
- Coordinated with suppliers to ensure timely delivery of materials and equipment needed for concrete placement and finishing.
Education
Bachelor of Science (BS): Supply Chain Management -
University Of Arkansas, Sam M. Walton College of Business
Fayetteville, AR05.2019
Associate Degree (AS): General Studies -
Northwest Arkansas Community College
Bentonville, AR01.2017
Skills
- Excellent Communication
- Problem-Solving
- Time Management
- Teamwork & Collaboration
- Multitasking
- Microsoft Office
- Strategic Planning
- Management
- Detail-oriented
- Customer Service
Activities & Honors
- Atlas Leadership Program, Austin, TX, 2022
- Razorback Food Recovery, Fayetteville, AR, 2018
- Native American Student Association, Fayetteville, AR, 2018
- Transfer Student Club, Fayetteville, AR, Spring 2018
- Arkansas Supply Chain Association, Fayetteville, AR, 2018
Timeline
Account Manager
PAM Transportation Services Inc
12.2023 - 05.2024
Fleet Manager
PAM Transportation Services Inc
12.2021 - Current
Service Advisor
Wood Motor Company
03.2021 - 12.2021
Sales Professional
Wood Motor Company
04.2020 - 03.2021
Logistics Account Executive
Total Quality Logistics
06.2019 - 03.2020
Event Support Staff
University of Arkansas
08.2018 - 05.2019
Concrete Layer
Three Brothers Construction
04.2017 - 08.2017
Bachelor of Science (BS): Supply Chain Management -
University Of Arkansas, Sam M. Walton College of Business
Associate Degree (AS): General Studies -
Northwest Arkansas Community College
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