William Albaugh
Spring Grove,PA
Summary
Results-driven Service Advisor with a proven record of maintaining high Customer Satisfaction Index scores and achieving sales targets through exemplary customer service and vehicle assessment skills.
Overview
15
15
years of professional experience
Work History
Service Advisor
Len Stoler Chevrolet
05.2018 - Current
- Maintained elevated Customer Satisfaction Index (CSI) scores to enhance client relationships and loyalty.
- Mark of Excellence 2 years in a row with GM
- Maintained a consistent high level of sales
- Fully GM trained
- Analyzed customer feedback to identify areas for process improvement.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Hanover Nissan
02.2017 - 04.2018
- Guided customers through service options and vehicle maintenance plans.
- Resolved customer inquiries and concerns, enhancing overall satisfaction.
- Coordinated with technicians to ensure timely completion of services.
- Managed service appointments utilizing dealership management software.
Sales Representative
Pepsi
05.2011 - 01.2017
- Developed and maintained strong relationships with customers to drive product loyalty.
- Executed daily sales strategies, improving territory performance and customer engagement.
- Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
- Trained and mentored new sales team members on effective selling techniques and company policies.
Education
High School Diploma -
Francis Scott Key High School
Union Bridge, MD05-2009
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Leadership
Timeline
Service Advisor
Len Stoler Chevrolet
05.2018 - Current
Service Advisor
Hanover Nissan
02.2017 - 04.2018
Sales Representative
Pepsi
05.2011 - 01.2017
High School Diploma -
Francis Scott Key High School