Nikisha Aldridge
Sterling Heights,Michigan
Summary
Highly skilled, adaptable and dependable medical professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Nursing Assistant
Henry Ford Macomb Hospital
10.2023 - Current
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Management Analyst
TACOM
08.2022 - Current
- Produced detailed and relevant reports for use in making recommendation for subordinated depot and arsenals within our command.
- Created and optimized records management strategies to protect private and classified information.
- Conducted research and investigations into hiring requests, Command Review, Manning Tables, Program Objective Memorandum and Table of Distribution and Allowances
- Gained extensive knowledge in data clean up, data entry, analyzing and reporting.
- Created and optimized records management strategies to coordinate and protect information.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Enhanced decision-making capabilities with thorough research, data analysis, and presentation of findings to senior leadership
Case Manger Government Services
Horne LLC
03.2021 - 07.2022
- Communicated and resolved disputes with applicants regarding outstanding rental arrears during the COVID-19 pandemic.
- Process over 120 cases per work ensuring 50-75 applicants' cases was moved to approve for payment status.
- Increased customer satisfaction by resolving tenants and landlord concerns by addressing all questions and concerns.
- Maintained database of housing resources, landlords, and management companies for easy access to process applicants applying for assistance
- Reviewed documentation and input data into a computer system to complete eligibility process, re-certifications, updates, and approval amounts for landlords and applicants
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
Medical Assistant/Patient Care Technician
W.K. Kellogg Eye Center
09.2016 - 08.2017
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history, including medication information, symptoms and allergies to reduce anxieties and increase patient cooperation.
- Conducted preliminary evaluations, including measuring weight, temperature, blood pressure, pregnancy, drug, glucose and STI testing, physical exams, EKG's, blood draws and testing using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles and documented results with accuracy.
- Maintained detailed records of test results by entering data and patient information into computer.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Logistics Specialist
United States Army
11.1997 - 03.2014
- Managed various logistical budget ranging from 2.7 million-5 million dollars of inventory with 100% accuracy.
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately.
- Successfully managed high volumes of client-facing interactions and established a strong rapport with physicians, medical and laboratory staff and patients
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in in supply chain management and logistical regulatory compliance protocols.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Supervised over 25 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Master of Science - Public Administration And Services
Keller Graduate School of Management
San Jose, CA08.2020
Bachelor of Science - Healthcare Administration
DeVry University
San Jose, CA10.2019
Skills
- Medical office administration
- Interpersonal
- Team Player
- Microsoft Office Suite
- Document preparation
- Policy and Procedure Development
- Medical terminology knowledge
- Analytical and Critical Thinking
- Leadership
- Poised under pressure
- Attention to Detail
- Adaptability
Timeline
Nursing Assistant
Henry Ford Macomb Hospital
10.2023 - Current
Management Analyst
TACOM
08.2022 - Current
Case Manger Government Services
Horne LLC
03.2021 - 07.2022
Medical Assistant/Patient Care Technician
W.K. Kellogg Eye Center
09.2016 - 08.2017
Medical Logistics Specialist
United States Army
11.1997 - 03.2014
Master of Science - Public Administration And Services
Keller Graduate School of Management
Bachelor of Science - Healthcare Administration
DeVry University
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