William Alexander III
Prattville,AL
Summary
Dynamic Field Technician with a proven track record at Spectrum, recognized for exceptional customer service and innovative problem-solving. Skilled in equipment maintenance and technical documentation, I consistently exceed service goals while maintaining high customer satisfaction. Committed to continuous learning and adept at troubleshooting complex issues efficiently.
Overview
13
13
years of professional experience
Work History
Feild Technichian V
Spectrum
Montgonery , AL
06.2016 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Feild Technichian
C.U.I
Montgomery, Alabama
03.2015 - 06.2016
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Front Desk Receptionist
Comfort Inn & Suites
Livingston, Alabama
02.2012 - 04.2016
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
High School Diploma -
Stanhope Elmore High School
Millbrook, AL05-2006
Computer Information Systems
University of West Alabama
Livingston, ALSkills
- Customer service
- Problem solving
- Equipment maintenance
- Troubleshooting skills
- Technical documentation
- Data entry
Timeline
Feild Technichian V
Spectrum
06.2016 - Current
Feild Technichian
C.U.I
03.2015 - 06.2016
Front Desk Receptionist
Comfort Inn & Suites
02.2012 - 04.2016
High School Diploma -
Stanhope Elmore High School
Computer Information Systems
University of West Alabama
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