Sarah Allen
Summary
Accomplished Area Director of Nursing with extensive operational leadership experience, aiming to advance career to an executive level role. With over 17 years in the healthcare industry, my objective is to achieve favorable patient outcomes by delivering top-notch services that comply with established standards, company policies, and legal regulations. Committed to enhancing operational efficiencies for maximum overall performance.
Overview
19
19
years of professional experience
Work History
Area Director of Nursing, Central
Naven Health
06.2023 - Current
- Licensed professional who assumes responsibility and authority for the management, administration, and coordination of operations in assigned territory.
- Directly accountable for the performance of 13 direct reports and their subordinate organizations consisting of 600+ employees across 16 states in the Central United States.
- Establishes strong relationships with key stakeholders, improving customer satisfaction and driving repeat business.
- Enforces and ensures that a total quality management program for all aspects of patient care is maintained.
- Analyzes financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Leads change management initiatives within the organization, helping to create a more agile and responsive business plan capable of adapting quickly to market fluctuations and needs.
- Streamlined processes for increased efficiency by evaluating and restructuring departmental operations.
Area Director of Nursing, South Central
Option Care Health
09.2020 - 06.2023
- Oversight of 20 Ambulatory Infusion Centers, 10 direct reports, and 300 downstream nursing staff covering 8 states in the southern United States.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Achieved high employee retention rates by implementing effective team-building initiatives and employee development strategies.
- Implemented efficient inventory management of nurse supplies that reduced waste while ensuring optimal supplies availability at all times.
- Enhanced communication between departments, fostering collaboration and cross-functional teamwork to achieve company objectives.
Regional Nurse Manager
Option Care Health
01.2019 - 09.2020
- Coached and supervised direct nursing staff
- Championed interdisciplinary collaboration within healthcare teams, improving patient outcomes through comprehensive care plans.
- Led the successful integration of new technology into daily nursing practice, enhancing productivity and streamlining documentation processes.
- Promoted patient safety through rigorous adherence to infection control protocols and timely reporting of incidents.
- Upheld high standards for quality assurance by closely monitoring clinical indicators and implementing corrective actions when needed.
- Ensured regulatory compliance across all facilities in the region, conducting thorough audits and addressing any discrepancies swiftly.
- Facilitated seamless transitions between acute care settings and home-based services for patients requiring ongoing support.
- Established a culture of continuous improvement, fostering collaboration among nursing staff to share best practices.
- Reduced nurse turnover rates by creating supportive work environments and addressing individual concerns promptly.
- Developed strong relationships with local healthcare providers, facilitating efficient patient referrals and coordination of care.
- Improved patient services by resolving family and patient grievances and complaints.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Clinical Coordinator
BioScrip Infusion Services
08.2016 - 01.2019
- Provided clinical infusion nursing care in an ambulatory infusion nurse setting.
- Treated chronic disease illness for patient require high skilled nursing care.
- Developed strong relationships with referral partners to enhance support services available for patients beyond the hospital setting.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Mentored staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
- Built strong relationships with patients and families for optimized care satisfaction.
- Improved patient satisfaction with personalized care coordination, leading to notable increase in positive feedback.
Critical Care Registered Nurse
LeConte Medical Center
01.2015 - 01.2017
- Administered life-saving medications and therapies under strict protocols, guiding patients towards recovery from acute illnesses or injuries.
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Monitored hemodynamic parameters and analyzed complex data sets, making appropriate adjustments to treatment plans based on patient response.
- Demonstrated a high level of adaptability in adjusting to ever-changing patient acuity levels within the critical care unit, ensuring consistent delivery of safe and effective nursing care.
- Actively participated in continuing education opportunities to remain current with best practices in the rapidly evolving field of critical care nursing.
- Managed multiple priorities simultaneously while maintaining focus on providing exceptional patient-centered care within a fast-paced critical care environment.
- Maintained high standards of infection control within the critical care unit, contributing to a safer environment for both patients and staff.
- Utilized advanced assessment skills to quickly identify changes in patient condition requiring intervention or escalation of care.
- Provided compassionate end-of-life care for terminally ill patients and their families, ensuring dignity and comfort during difficult times.
- Facilitated smooth transitions of care between critical care and other hospital units by maintaining effective communication with receiving staff and providing thorough handoff reports.
- Administered medications and treatments as ordered by physician.
Certified Pharmacy Technician
Cardinal Health
01.2014 - 11.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Provided after hours on call support.
Lead Certified Pharmacy Technician
Lee's Total Health Pharmacy
10.2005 - 01.2014
- Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
- Improved patient satisfaction by providing efficient and accurate prescription services.
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
MBA - Healthcare Administration
Tennessee Wesleyan University
Athens07.2025
Associate of Applied Science - Nursing
Tennessee Wesleyan University
Athens05.2017
Associate of Applied Science - Nursing
Walters State Community College
Sevierville, TN12.2015
Skills
- Accomplished Leader
- Servant Leadership
- Effective Team Building
- Clinical Nursing Proficiency
- Strong Organizational Skills
- Change Manager
- Strategic Operations
- P&L Management
- M&A Experience
- Home Care including Home Infusion
- Accreditation Standards
- Operations Management
- Operational Efficiency
- Regulatory Guidelines
- Telehealth
- Chronic Disease Management
Leadership Experience
My current leadership tenure includes a progressive 9-year upward trajectory in which I have established abundant success through being a servant leader who leads by example. I promote positive work environments with continuous improvement mindsets for all departments under my leadership. Key accomplishments include engaging and motivating next level nursing leaders to take ownership and embrace organizational leader behaviors and values. To that end, I have been fruitful in exceeding budget performance, reducing nursing cost of service, increasing staff productivity, reducing attrition rates, growing patient census, and surpassing telehealth and ambulatory infusion suite goals; all while, still ensuring extraordinary care is provided to each unique patient served.
References
Available upon request.
Affiliations
- Infusion Nurses Society
Timeline
Area Director of Nursing, Central
Naven Health
06.2023 - Current
Area Director of Nursing, South Central
Option Care Health
09.2020 - 06.2023
Regional Nurse Manager
Option Care Health
01.2019 - 09.2020
Clinical Coordinator
BioScrip Infusion Services
08.2016 - 01.2019
Critical Care Registered Nurse
LeConte Medical Center
01.2015 - 01.2017
Certified Pharmacy Technician
Cardinal Health
01.2014 - 11.2015
Lead Certified Pharmacy Technician
Lee's Total Health Pharmacy
10.2005 - 01.2014
MBA - Healthcare Administration
Tennessee Wesleyan University
Associate of Applied Science - Nursing
Tennessee Wesleyan University
Associate of Applied Science - Nursing
Walters State Community College
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