William A. Long
San Antonio,TX
Summary
Professional and dedicated individual with over 18 years experience as a retail and food service manager. Strong background in customer service, sales, marketing, merchandising and staff development.
Dedicated Retail Manager known for strong leadership and customer service skills. Focused on mentoring teams and executing successful promotional strategies, ensuring a respectful work environment and operational efficiency.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
1982
1982
years of post-secondary education
Work History
Retail Operations Manager
Murphy USA
Boerne, TX
06.2014 - Current
- Responsible for all duties and actions of the retail facility
- Maintain a safe, comfortable and respectful work environment for staff
- Assisted area manager in conducting cash audits and facility inspections
- Mentor to fellow managers in marketing skills and P/L analogy
- Manage all aspects of interviewing and hiring of potential employees
- Instruct orientation and hands on training of retail programs
- Perform and grade all employee evaluations for promotions and currency raise
- Initiate and process all order and deliveries from prime vendors. Receive, initiate and finalize all truck manifest invoices in both store and home system.
- Monitor store traffic to evaluate hourly staff work schedule
- Successfully launch and market all monthly promotions with signage and employee training
- Provide leadership in the development of customer service, payroll, loss prevention, audits, inventory control, purchasing, receiving, distributing, merchandising and complete sanitation of all departments
- Monitor all gas gallons sold daily to coordinated fuel deliveries to facility
- Daily operations include competitor pricing and bank deposits
- Supervise 8 employees
- 1 mil inside sales and 3.8 to 4+ mil gal
- 1200 sqft facility
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Liaised with senior leadership to report damaged inventory control tracking and reporting.
Warehouse Manager/SR
Fluor
, Afghanistan
11.2011 - 04.2014
- Maintain security and safety of employees, foods and materials
- Instruct tool box topics and food safety training at daily meeting with staff and management
- Maintain general maintenance and repairs of facility by generating service/work orders
- Requisition daily operational and cleaning supplies from materials yard
- Initiate and process all order and deliveries of frozen, dry food, produce, beverages and supplies from prime vendors. Receive, initiate and finalize all truck manifest invoices in both Stores and AFMIS systems
- Prepare, maintain and process accounting and facility operational reports - P&Ls
- Lead and guide crew on 100% food and critical items inventory daily, weekly and at end of month. Research, capture and correct all variances of audit
- Data enter all itemized Kitchen Requisitions into AFMIS system
- Monitor head count of the base to budget spending per meal
- Escort vendor trucks thru security check points onto compound for downloading
- Ensure security seals and truck manifest are correct
- Operations in Afghanistan
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Retail and Food Service Manager
Tetco
San Antonio, TX
05.2007 - 11.2011
- Responsible for all duties and actions of the retail facility
- Maintain a safe, comfortable and respectful work environment for staff
- Assisted area manager in conducting cash audits and facility inspections
- Mentor to fellow managers in marketing skills and P/L analogy
- Manage all aspects of interviewing and hiring of potential employees
- Instruct orientation and hands on training of retail plus food service programs
- Perform and grade all employee evaluations for promotions and currency raise
- Initiate and process all order and deliveries of frozen, dry food, produce, beverages and supplies from prime vendors
- Receive, initiate and finalize all truck manifest invoices in both Stores and home system
- Monitor store traffic to evaluate hourly staff work schedule
- Successfully launch and market all monthly promotions with signage and employee training
- Provide leadership in the development of customer service, payroll, loss prevention, audits, inventory control, purchasing, receiving, distributing, merchandising and complete sanitation of all departments
- Monitor all gas gallons sold daily to coordinated fuel deliveries to facility
- Daily operations include competitor pricing
- Supervised 11 employees
- 1.5 mil inside sales and 2.8 to 3 mil gal
- 1600 sqft facility with carwash
- Roller grill surround with fresh sandwich station
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts, and supply costs.
Retail and Food Service Manager
Valero
San Antonio, TX
03.1996 - 04.2007
- Lead both AM & PM warehouse teams in receiving, downloading, stocking, rotating FIFO, cataloging and dating all material
- Ensure all daily inspection logs throughout facility are completed and initialed
- Maintain an accurate account of items expiring in 30,60,90 days and address menu changes with Chef
- Help maintain and ensure cleaning of all connex and grounds are done several times daily
- Supervised 16 employees
- Carried 30 day supply (250-325k) at all times exception on produce
- Feeding headcount of 1850 to 2000 daily
- Balance meal cost to BDFA (basic daily food allowance)
- Purchases based on 21 day menu
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
Englewood
Englewood, COSome College (No Degree) - Business Administration
San Antonio College
San Antonio, TXSkills
- Food safety
- Inventory control
- Purchasing management
- Staff training
- Cash handling
- Customer service
- Marketing strategies
- Operational audits
- Training development
- Team building
- Effective communication
- Time management
- Problem solving
- Leadership skills
- Food safety management
- Cross-training staff
- Sales leadership
- Hiring procedures
- Team development
- Production records
- Cost control
- Equipment management
- Staff leadership
- Performance evaluations
- Operations management
- Sanitation standards
- Hiring and firing
- Purchasing
- Quality control
- Staff supervision
- Vendor relations
- Inventory management
Timeline
Retail Operations Manager
Murphy USA
06.2014 - Current
Warehouse Manager/SR
Fluor
11.2011 - 04.2014
Retail and Food Service Manager
Tetco
05.2007 - 11.2011
Retail and Food Service Manager
Valero
03.1996 - 04.2007
Englewood
Some College (No Degree) - Business Administration
San Antonio College