WILLIAM ALVAREZ
Jacksonville,FL
Summary
An innovative Process Engineer and Project Management professional with strong experience in process improvement, project management, customer relations and training. Proven record deploying new capabilities, developing new processes with thoughtful data analysis in different environments and ensuring cost reduction. Excels collaborating with cross-functional teams with extraordinary problem-solving skills and sustainable results. Experience in various industries such as retail, supply chain, telecommunications, and healthcare. Fully bilingual in English and Spanish. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. New Capabilities Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.
Overview
22
22
years of professional experience
Work History
New Capabilities Manager
Home Depot
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Onboarded new employees with training and new hire documentation.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Accomplished multiple tasks within established timeframes.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project plans identifying key issues, approaches and performance metrics.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Resolved implementation and operation issues with product manufacturers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
RLC SYSTEMS MANAGER
Home Depot
01.2018 - 08.2022
- Currently leading a Systems Team of 14 associates in the RLC Network across the US to drive best practices and efficiency for operations
- Leading hardware and software enhancements, upgrades to our own Warehouse Management System, and 3rd party Yard Management System and Repair Management System
- Partnered with IT and operations to create a smooth transition between upgrades as well as new processes
- Working on multiple projects throughout the network for labor, and flow efficiency
- Leading IT Playbook development and assisting in RLC SOP writing
- Transition 3rd party WMS to THD WMS servers
- Rollout of new technologies annually
- Training associates in application upgrades
- New building implementation and rollout as well as new functionality in our current WMS and YMS applications
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
PROCESS ENGINEERING
Home Depot
02.2016 - 01.2018
- Partnered with stores and cross-functional teams to drive process improvement initiatives including design, development, testing and implementation phases
- Developed process & value stream maps to understand and simplify processes
- Led process improvement projects in cost reduction, eliminating waste and defects while maximizing daily efficiency
- Led training for the offshore MFL project resulting in substantial savings ($15M) between the markets of Alaska, Hawaii, Guam, and Puerto Rico
- Developed garden equipment for the Southern Division, improving customer service, labor savings and safety
STORE OPERATIONS
THE HOME DEPOT
IMPLEMENTATION ENGINEER
03.2015 - 01.2016
- Led productivity projects enhancing the stores’ receiving area in collaboration with store managers, operations managers, supervisors, and regional directors of operations
- Developed training material for new receiving process and enhanced relationship with cross-functional teams to ensure processes were implemented successfully
- Implemented new receiving process in close to 600 stores across the US
SUPPLY CHAIN ENGINEER
06.2014 - 03.2015
- Led process improvement initiatives across the US Distribution Centers ensuring long-term sustainability and collaborating with cross-functional teams within the Supply Chain organization
- Completed operational analysis, facility planning and capacity planning
- Collaborated in validating RDC Manhattan WMS systems labor standards
- Implemented and managed slotting projects in 3 Distribution Centers to maximize space and minimize equipment travel increasing productivity by 32%
- Appointed to collaborate with the Store Operations team in training the Southern Region stores in process, receiving layout and waste elimination
- This resulted in a job offer to join the Store Operations team.
FIELD INDUSTRIAL ENGINEER
LOWE’S REGIONAL DISTRIBUTION CENTER
12.2012 - 06.2014
- Developed, approved, and maintained engineered labor standards within a startup distribution center as well as creating warehouse map in WMS application
- Partnered with operations to continually reduce work content and maintain facility productivity
- Identified and led process improvement projects in areas of safety, quality, service, and productivity
- Maintained JDA-Red Prairie Warehouse Management System (WMS) resolving daily issues
- Designed new process to handle long light bulbs, from picking to loading, reducing damage from 28% to 3%
- Partnered with corporate IT reducing cycle time of 16 SKUs from 8 days to 2 days delivery to stores
- Devices’ rollout plans and deployment
- Training associates in new application
PROJECT MANAGER
RESTORE HEALTH GROUP
01.2010 - 12.2012
- Managed customer service improvement and facility expansion projects including contractors’ daily operations
- Developed new documentation flow to maximize therapist productivity and customer service
- Led projects in the areas of software integration and new client service software improving the services by 45%
- Led a year timeframe $3.5M construction project of a facility expansion at the Roswell facility
PROJECT MANAGEMENT CONSULTANT
PAN AMERICAN CO
11.2007 - 01.2010
- Developed timelines, resources scheduling, progress status report and catch-up plans for new projects using MS Project
- Leadership project status reporting, invoice auditing and field technicians’ guidance to resolve installation problems
- Assessed and selected vendors supporting new project needs
- Design, developed and implemented new problem resolution process for field technicians reducing timing to resolve complaints by 35
OFFICE MANAGER / INDUSTRIAL ENGINEER
04.2001 - 11.2007
- Led daily operations including project management, process improvement, purchasing, and supervision of office staff, technicians, and contractors
- Managed daily project activities related with project timelines, database maintenance, equipment inventory, problem resolution, and hiring/training as required
- Trained and developed eleven field technicians and ten office staff members
- Developed standard training modules collaborating with equipment vendors resulting in a 55% equipment installation time reduction
- Enhanced the warehouse space capacity by 45% implementing an inventory control process and new layout
Education
BSIE, BACHELOR’S - INDUSTRIAL ENGINEERING
PUERTO RICO POLYTECHNIC UNIVERSITY
Coaching and Supervision Train the Trainer PMP Training Smartsheet Lean Methodology/Six Sigma Change Management - undefined
Skills
- Continue Process Improvement Initiatives
- Project Management
- Implementation Management
- Employee Coaching and Mentoring
- Training Documentation
- Managing Operations and Efficiency
- System Troubleshooting
- Engineering Management
- Root Cause Analysis
- Process Validation
- Industrial Engineering
Languages
Spanish
Native or Bilingual
Timeline
New Capabilities Manager
Home Depot
08.2022 - Current
RLC SYSTEMS MANAGER
Home Depot
01.2018 - 08.2022
PROCESS ENGINEERING
Home Depot
02.2016 - 01.2018
IMPLEMENTATION ENGINEER
03.2015 - 01.2016
SUPPLY CHAIN ENGINEER
06.2014 - 03.2015
FIELD INDUSTRIAL ENGINEER
LOWE’S REGIONAL DISTRIBUTION CENTER
12.2012 - 06.2014
PROJECT MANAGER
RESTORE HEALTH GROUP
01.2010 - 12.2012
PROJECT MANAGEMENT CONSULTANT
PAN AMERICAN CO
11.2007 - 01.2010
OFFICE MANAGER / INDUSTRIAL ENGINEER
04.2001 - 11.2007
STORE OPERATIONS
THE HOME DEPOT
BSIE, BACHELOR’S - INDUSTRIAL ENGINEERING
PUERTO RICO POLYTECHNIC UNIVERSITY
Coaching and Supervision Train the Trainer PMP Training Smartsheet Lean Methodology/Six Sigma Change Management - undefined
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