Stephanie Alward

•Adhered to company's established protocols for handling confidential data. •Greeted customers upon entering the office, providing a friendly and welcoming atmosphere. •Demonstrated excellent communication skills while handling incoming calls from customers. •Received incoming mail on behalf of the company and distributed it accordingly. •Answered phone calls, responded to emails and directed inquiries appropriately. •Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placed orders for supplies; verified receipt of supplies. •Greeted visitors, answered inquiries and directed them to appropriate personnel. •maintained spreadsheets in Microsoft Excel for courtesy closing reports. •Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion. •Reviewed and processed documents for recording, ensuring accuracy of information. •Participated in team meetings or training sessions when necessary.

• Handled day-to-day shipping overseeing more than 150 shipments per day
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy
• Communicated with vendor representatives to resolve damaged shipments and item shortages
• Orchestrated routing by producing accurate shipping documentation and package labels
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials

• Provide general administrative and clerical duties, including mailing, scanning, faxing, and copying
• Performed data entry
• Scheduled times for shipments to be delivered to customers
• filed paperwork for refused shipments, delivery receipts, hazardous damaged freight, unit fuel fills, and company supply orders
• Billed and matched invoices to customer accounts
• Assisted customers with quotes, determined shipping classes classifications
• Handled hazmat refused shipments or damaged hazmat and labeled for proper disposal with FRTS when needed
• Renewed vendor contracts and copies of liability insurance yearly
• Ordered company supplies monthly, and employee uniforms when needed
• Scanned source documents for corporate billing
• Overseen BOLs imaged into system for billing purposes.
• Managed over 100 calls and emails per day

• Data entry
• Answer telephones
• Filing of current customer jobs as well as potential customer bids.
• Processing customer payments into the system as well as depositing customer checks
• Updating copies of insurance yearly from other contractors working on the same jobs
• Applied payments to company credit cards
• Scheduled appointments with customers
• Pulled Electrical permits within specified counties for jobs
• Double-checked employee time-cards as well as submitted them for payroll
• Updated parts pricing in Quickbooks as well as invoicing customers.
• Organized Google Calendar, color coordinated per employee on what job sites to be on daily as well as days off, and training days.
• Booked training for employees as well as scheduled travel arrangements