William Andel

Prepare hot and cold drinks using espresso machine. Ring up orders through POS, answer customer questions thoroughly and with respect. Extensive knowledge of menu. Expo pantry, grill, saute. Food and drink runner. Recipe development.

Responsible for the deployment, operation, and upkeep of networks, servers, and office equipment and

telephony equipment. Managed systems include VoIP, security cameras (hikvision and Unifi Protect), Azure/Microsoft 365, AD Windows Server 2012 R2, and AD Windows Server 2019. Routing and switching (Cisco and ubiquiti multilayered)

As a Help Desk technician for Edward Jones I helped educate employees and solve various issues in areas including but not limited to: Remote Access (Virtualization), Branch Equipment (Printers, Workstations and Laptops), Internet and Connectivity, Telephony, Home Office Hardware and Software, and SSO Credentials.

Worked as a summer IT Consultant for the Blue Crew department. Main responsibilities: demonstrate

Infotainment systems and cosmetics of each make, model, and trim level for every car, truck, and SUV/Crossover sold at the dealership. Provide after-sale care (connect customer's phones, smart devices, etc.) Provided tours of the dealership and showroom. Left early on with very good relations to pursue a career more directly in Info tech.

1st and 2nd level help desk support working in hospital and clinical settings. Installation technician; servers, printers, switches, workstations, phones, medical devices, etc. Part of a multi-campus support team. Provided accurate documentation for level III.

I troubleshooted and repaired PC's for the small business I operated during high school. Repairing components and data extraction were my main jobs, but I also did troubleshooting and system optimization. Taught me a lot about microelectronic repair.

My duties as a courtesy clerk at Hy-Vee included: ringing up customer orders, stocking in-store and stock-

room organization, general cleaning, various customer support activities.