CRM
William Anderson
Store Manager
High Point,NC
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Service-oriented Sales Manager with more than 10 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Store Manager
Harbor Freight Tools USA
Reidsville, NC
10.2022 - Current
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Led cross-functional teams to drive process improvements and achieve business objectives.
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Enhanced employee engagement through the development of performance management systems and recognition programs.
- Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
- Developed and managed budgets, effectively reducing operational costs while maintaining quality service.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Analyzed key performance indicators to identify areas for improvement and develop action plans accordingly.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Specialty Sales Manager
Lowes Home Improvment
Winston-Salem, NC
08.2019 - Current
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated business by implementing practical networking techniques.
- Orchestrated successful promotional strategies, boosting revenue 15%.
- Organized promotional events and interacted with community to increase sales volume.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Promoted sales of Special Order and Installation items to achieve revenue targets, bringing in 5 million dollars in sales in 2021.
- Surpassed sales targets 15% consistently and maintained solid top ten rankings In a company division.
Customer Availability Program Supervisor
Walmart
Thomasville, NC
01.2014 - 08.2019
- Coached team members on productivity strategies to accomplish challenging goals.
- Gathered and organized printed materials required for program participation.
- Organized and managed program development from conception through successful execution.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Provided ongoing direction and leadership for program operations.
- Handled shipping logistics for large mailings to recipients.
- Prepared monthly reports on sales trends for upper management.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
Retail Store Manager
Kmart
Fayetteville, NC
01.2011 - 01.2014
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Helped customers locate appropriate store locations of general products, answered questions about products and provided solutions for various issues.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business by developing and maintaining strong team of 120 employees devoted to customer service.
- Completed routine store inventories.
- Resolved customer service issues promptly.
- Submitted orders for new inventory.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Performed nightly store and team performance audits.
- Implemented rewards program, bolstering customer retention 20%.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Hired, trained and supervised retail team members bringing in $65 million in annual revenue.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
South Davidson High School
Denton, NC 06.2004 - 06.2007
Associate of Science - Business Administration
Davidson County Community College
Thomasville, NC 07.2012 - 07.2014
Skills
Solution selling
Sales processes
Direct sales
Sales Reporting
Coaching and mentoring
Account management
Review of contracts
Strategic planning
CRM (salesforce)
Workday certified
Sales presentations
Extensive personal network
CRM Software
Contract Negotiations
New Hire Onboarding
Accomplishments
- Supervised team of 40 staff members.
- Achieved Top Sales Numbers by completing Sales training with accuracy and efficiency.
- Collaborated with team of PRO Team in the development of Lowes4Pro CRM to help track commercial accounts to provide specific customer sales goal.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Workday
2020 Design
Certification
Licensed Fork Lift operator
Timeline
Store Manager
Harbor Freight Tools USA
10.2022 - Current
Licensed Fork Lift operator
07-2022
Specialty Sales Manager
Lowes Home Improvment
08.2019 - Current
Customer Availability Program Supervisor
Walmart
01.2014 - 08.2019
Associate of Science - Business Administration
Davidson County Community College
07.2012 - 07.2014
Retail Store Manager
Kmart
01.2011 - 01.2014
High School Diploma -
South Davidson High School
06.2004 - 06.2007