Summary
Overview
Work History
Education
Skills
Timeline
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William Andrews

Rex,GA

Summary

Dynamic professional with a strong work ethic and proven customer service skills, honed at Smoke Trix. Successfully managed teams to enhance productivity and foster a positive environment. Experienced in grounds maintenance and project scheduling, consistently delivering high-quality results while maintaining open communication and resolving conflicts effectively.

Overview

7
7
years of professional experience

Work History

Landscaper

Whole 9 Yards Lawn & Landscapes
04.2018 - Current
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Manager

Smoke Trix
05.2021 - 02.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Concierge

Twelve Downtown Autograph Collection
04.2020 - 05.2021
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

N/A - Visual And Performing Arts

Fort Valley State University
Fort Valley, GA

High School Diploma -

Forest Park High School
Forest Park, GA
05.2018

Skills

  • Strong work ethic
  • Lawn care
  • Customer service
  • Grounds maintenance
  • Team collaboration
  • Maintaining equipment
  • Project design
  • Project scheduling

Timeline

Manager

Smoke Trix
05.2021 - 02.2025

Concierge

Twelve Downtown Autograph Collection
04.2020 - 05.2021

Landscaper

Whole 9 Yards Lawn & Landscapes
04.2018 - Current

N/A - Visual And Performing Arts

Fort Valley State University

High School Diploma -

Forest Park High School

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