William Andrus
Siloam Springs,AR
Summary
Experienced manager with strong problem-solving and communication skills. Known for resolving customer complaints swiftly and effectively mentoring team members. Committed to fostering a positive work environment and enhancing overall service quality.
Overview
4
4
years of professional experience
Work History
Manager/Shift-Lead
Chick-Fil-A
Racine, Wisconsin
08.2023 - 08.2025
- Supervised daily operations to ensure smooth workflow and high service standards.
- Trained new team members on customer service and food preparation procedures.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Directed and supervised a staff of up to 15 employees during each shift.
- Oversaw opening and closing procedures such as security checks, cash handling protocols.
- Resolved customer complaints in an effective and timely manner.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Team Member
Culver's Restaurant
Racine, Wisconsin
09.2021 - 08.2023
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of store displays.
- Operated cash register and processed customer transactions.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
Education
High School Diploma -
Harborside Accademy
Kenosha, WI05-2024
Skills
- Staff supervision
- Customer service
- Cash handling
- Team training
- Security procedures
- Operations management
- Conflict resolution
Timeline
Manager/Shift-Lead
Chick-Fil-A
08.2023 - 08.2025
Team Member
Culver's Restaurant
09.2021 - 08.2023
High School Diploma -
Harborside Accademy