William Aponte-Jablowski, APHR

• Research, interpret, and stay abreast of all applicable state and federal laws and regulations for all 50 states.
• Review, process, and monitor all employee compliance with regards to background checks, I9, e-verify, drug testing, etc.
• Update and maintain confidential employee records related to background checks and compliance.
• Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
• Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
• Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
• Supported team by pitching in to complete special projects.
• Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
• Enhanced HR compliance by implementing effective policies, guidelines, and procedures.
• Assisted with internal and external audits (HiTrust, SOC-2) to confirm compliance with applicable laws and regulations.

As Sr HR Coordinator, I performed all of the HR Coordinator duties and:

• Respond to intermediate tickets in ServiceNow and escalate to Generalists if needed.
• Analyze survey data and recommend changes to support business needs and current colleagues.
• Assist with scheduling and conducting exit interviews.
• Develop a reputation as a neutral and approachable HR professional serving colleagues and the organization.
• Lead and serve as point person on CRC projects and tasks.
• Familiarity with employment law topics and basic knowledge of HR compliance issues.
• Demonstrate proficiency in HR functions related to the Coordinator I job duties; acts as a trainer for others
• Directly support Generalists, Business Partners, and other HR COEs with People Team initiatives.
• Regularly participate in HR development courses to strengthen knowledge of HR subjects

• Provides excellent customer service by responding to colleague requests and questions.
• Leverages technology and systems to generate and manage both standard and ad hoc HR reports and rosters and disseminates to others as needed.
• Submits and approves data change requests into the human capital management system.
• Maintains employee records, ensuring completion and accuracy of details such as employee contact information, job classification, pay rates, organizational structure, and other key details.
• Performs administrative and recordkeeping tasks related to staffing changes, which may include layoffs, resignations, terminations, and extended leaves of absence.
• Participates in applicable HR projects.
• Assists in the development and documentation of business processes and procedures.
• Performs general queries to supply information requested by other colleagues, departments, or members of the People Team.
• Recommends improvements to strategy, processes, and applications use.
• Assists with new hire orientation and onboarding as needed.
• Performs receptionist duties at the People Team suite’s front desk on designated days.
• Conducts or assists with record audits and mandatory reports, which may include I-9 audits, EEO-1 filings, payroll audits, and other compliance reviews.
• Ensures that all local, state, and federal employer posting-requirements are met and up to date.
• Assists with processing of terminations.
• Assists or prepares correspondence as requested.
• Schedules meetings as requested by People Team leadership.
• Ability to triage new tickets in ServiceNow case management system and assign to Colleague Resource Center Generalists where necessary.
• Ability to respond to low level inquiries in ServiceNow.
• Pulls reports and assists with compiling survey data.

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
• Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
• Anticipate staffing needs, talent plan and recruit - both long and short term
• Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
• Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
• Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU)
• Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
• Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams
• Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment

• Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
• Directed merchandising strategy to achieve memorable product presentation and increase revenue
• Maintained high store standards in merchandising, security, and visual presentation
• Partnering with remodel team, contractors, electricians and other vendors everyday to discuss plans, tasks and goals
• Weekly meetings with Group and District managers to go over plans
• Partnering with HR for payroll and schedule changes
• Interviews, hiring and recruiting
• Holding team accountable based on their daily performance and attendance

• Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impact total store profitability
• Evaluated budgetary requirements, predictive metrics, and associated actions
• Promoted company mission and values through industry network to align business development with brand objectives
• Participated in operations and project management meetings
• Tracked employee time and attendance for accurate payroll
• Scheduled employee evaluations for new hires and established employees
• Helped improve HR by conducting exit interviews and gaining feedback from employees
• Create schedules and make adjustments as needed to align to guest traffic and business needs
• Build a team of consultants that are knowledgeable and passionate about Apparel and Accessories, Beauty and Electronics
• Lead A&A, Beauty and Electronics backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests
• Anticipate staffing needs, talent plan and recruit - both long and short term
• Develop and coach your team and Team Leaders to elevate their skills and expertise
• Establish a culture of accountability through clear expectations and performance management

• Demonstrate a service culture that prioritizes the guest service experience
• Model, train and coach expectations to deliver the service standard
• Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director to deliver business results and store sales goals while prioritizing the guest experience
• Be a partner to the store leadership team through communication and collaboration to influence current sales performance and workload deliverables, leverage daily check-ins, check-outs and leadership meetings as connection points
• Use business planning tools to share priorities and business updates with store leadership
• Lead team onboarding and learning and help close skill gaps through development, coaching and team member interactions
• As a key carrier, following all safe and secure training and processes and be ready for any store walks with Group or District visitors

• Maintained customer satisfaction, quickly resolving issues and offering expert assistance
• Drove sales success by building displays and merchandising attractive arrangements
• Elevated team performance with expert training and mentoring of new associates
• Loaded, unloaded, moved, and transferred merchandise throughout store
• Executed basic, promotional, and seasonal merchandising activities
• Developed successful project goals and strategies in collaboration with Beauty & Tech team members

• Avoided revenue losses with diligent attention to customers' needs and complaints
• Contributed ideas for improving work processes
• Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
• Helped team handle high-volume work by prioritizing tasks and organizing supplies
• Assisted customers with sales and service needs
• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
• Improved team results by coaching under-performing team members
• Trained team members in correct procedures and successful customer service strategies