William Aquino

• Maintains janitorial equipment in a clean, safe and operable condition
• Clean floors by sweeping, mopping, scrubbing as needed
• Take out of service any furniture or other items that are broken or otherwise present a hazard to the passengers
• Service, clean, and sanitize restrooms and showers as needed
• Gather and empty trash and recyclables daily
• Restocks supplies in bathrooms and common areas as needed.
• Constant monitoring of cleanliness to ensure company standards are correctly maintained
• Follows oral and written instructions clearly.
• Maintains work area clean at all times.
• Any other duties as assigned by management.

• Created and initiated accounting procedures to increase organization.
• Disciplined and motivated accounting team to maximize performance.
• Set up and improved accounting systems and processes to meet business needs and maximize operational success.
• Evaluated and improved financial records to make important business decisions.
• Maintained complete documentation and records of all purchasing activities.
• Checked items received against items ordered by verifying receipts.
• Computed and created purchase orders in Eatec to monitor stock levels, verify purchase requisitions, and expedite orders.
• Negotiated with suppliers, vendors and other representatives.
• Maintained and reviewed computerized records of items purchased and costs associated with purchases.
• Researched suppliers based on availability, quality, selection and price.
• Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Performed monthly reconciliation of open purchasing orders.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
• Established relationships with vendors to secure competitive pricing and discounts.
• Cultivated relationships with wholesalers and distributors to increase inventory availability.
• Motivated and trained employees to maximize team productivity.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Tracked company equipment, tools and technology to manage inventory.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Provided first-rate service to all customers and potential customers.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Supported retail distributors, dealers and customers through in-person and telephone support.
• Advised, sold and configured Flooring and Building Materials for Product Install averaging $150,000.00 in a single sale.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Collaborated with cross-functional teams to identify and address customer needs.
• Generated new leads through networking and attending industry events.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Highly organized and effective patient services representative with strong history of medical office operations and fulfillment of role responsibilities. Skilled at providing patient outreach and communications with particular ability to diffuse complaints and calm concerns. Experienced in applicable computer softwares and systems.

• Effective rapport building
• Great communications skills
• Strong multi-tasker
• MS Office expert
• Quadro Lingual Speaking, Tagalog, Iloko, Pangasinense, English
• Knowledge of medical coding/billing
• Performed front desk functions for a thriving and very busy Medical Clinic.
• Checked patients in for appointments, retrieved files for physicians and escorted patients to exam rooms.
• Accepted patient insurance for billing and monies for post-visit payments.
• Provided clerical services as needed for office operations.
• Answers busy telephone lines and ensured timely and effective information provision to callers with referrals to physicians or nurses for callback as needed.
• Scheduled new, follow up and referral appointments with confirmation contact.
• Compiled, maintained and updated patient records according to HIPAA regulations.
• Confirmed patient insurance billing information with insurance companies.

• Trained new team members on site policies and procedures.
• Oversaw personnel safety and efforts at work site.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Maintained records and logs of work performed and materials and equipment used.
• Provided onsite training to help develop employee skills.
• Implemented best practices and safe operating procedures.
• Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
• Evaluated team member strengths and assigned tasks based upon expertise and background.
• Developed work schedules for team members to maximize shift coverage.
• Prioritized and delegated workload based on available materials.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Identified and eliminated safety risks through additional training.
• Initiated onsite safety program and properly trained team members to decrease injuries.
• Troubleshot issues to keep machinery and tools operational.
• Assisted managers in interviewing and selecting new workers.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Trained workers in proper methods, equipment operation and safety procedures.
• Inspected equipment and tools used for safe operation.
• Prepared and submitted reports on job progress and safety conditions to upper management.
• Created and implemented plans to maximize efficiency of workers.
• Sourced suppliers and purchased necessary materials for work.
• Administered disciplinary actions to workers violating safety regulations and company policies.
• Investigated and reported on accidents, injuries and near-miss incidents.

• Managed sales promotions and marketing strategies on major social media sites.
• Analyzed sales and marketing data for improved strategies.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Implemented, executed and strategically expanded business channel partnerships and program initiatives.
• Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
• Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 200% in sales.
• Built relationships with customers and community to establish long-term business growth.
• Organized promotional events and interacted with community to increase sales volume.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Communicated product quality and market comparisons by creating sales presentations.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Facilitated business by implementing practical networking techniques.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Plans, directs, and coordinates, through subordinate personnel, activities to obtain optimum use of equipment, facilities, and personnel. Consults with airport management. Manages and motivates operational personnel. Confers and cooperates with upper management in formulating administrative and operational policies and procedures. Analyzes records of daily operations to maintain knowledge of station activities. Reviews and analyzes expenditures, financial and operations reports to determine requirements for increasing profits. Prepares recommendations on findings for upper management evaluation. Recommends capital expenditures for acquisition of new equipment which would increase efficiency and services. Approves requisitions for equipment, materials, and supplies within limits of facility budget. Enforces compliance of personnel with administrative policies, procedures, safety rules, and governmental regulations. Directs investigations into cause of internal and external complaints relating to the facility. Negotiate contracts with equipment and materials suppliers.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
• Developed budgets for programming and broadcasting activities and monitored expenditures to remain within budget.

Core responsibilities have included –
•Staff management, recruitment, appraisals, training
•Customer account management
•Compiling and presenting annual budgets to Board of Directors
•Contract Negotiations with Hotel and Aviation suppliers
•Compiling strategic opportunities to maximize net income
•Compiling Account Management processes and procedures
•ISO 9001:2008 Internal Audit
•Sales and reservations of flights/ Hotels / car hire and ancillaries
•Coordinating Conferences and events both internally and for external accounts
•Business Development and Networking Achievements
•Exceeded 2008 Budget by 29% three months early.
Administered export operations at Honolulu facility with accomplishments of the main operational KPIs. In charge of the areas: Warehouse Duty Managers, Operations/ Customer Service Duty Managers and ULD (Unit Load Device).
Boosted organizational health index in the area, mainly for new work schedule with semi-fixed shifts for warehouse staff.
Lead a team of 200+ employees for air cargo, warehouse operations, US Postal Service Contract.
Implemented a procedure that reduced dock dwell times by 20% and improved performance and customer service. Established and manage station safety program, reducing logged issues by 50% while ensuring compliance with all OSHA and FAA regulations. Directed station training program, including instruction and compliance, improving to a 99% success rate. Serve as Station Grievance Hearing Officer with the Transport Workers Union (TWU), successfully resolving issues locally and reducing second level and headquarters hearing to zero. Managed airline service contracts with Qantas Air Cargo, Fiji Air Cargo, Continental Air Cargo, United Cargo, Asia Pacific Air Cargo; provided monthly quality performance reports and resolved all customer issues.