Yaimi Sanchez
West Palm Beach
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Salon Bella
10.2003 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
Store Manager
Boynton Beach Gardens
05.2012 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Medical Assistant
FAU Diabetes Center
06.2013 - 08.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Cashier
Publix
04.1999 - 06.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Medical Assistant - Medical Assisting
MCI Institute of Technology
West Palm Beach, FLHigh School -
Forest Hill Community High School
West Palm Beach, FLFull Specialty License - Cosmetology
The Beauty Institute
Boynton Beach, FLSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Customer and client relations
- Computer Proficiency
- Customer Relations
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Office Management
- Professional Communication
- Scheduling and calendar management
- Dedicated Team Player
- Appointment Scheduling
- Verbal Communication
- Professional and mature
- Client Relations
- Multi-line phone proficiency
- Complex Problem-Solving
- Social media knowledge
Accomplishments
- Successfully resolved Number customer issues per Time period.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Responded to over Number customer inquiries each day.
Languages
Spanish
Native or Bilingual
Certification
Medical terminology
Certifications
Domestic violence
Medical terminology
HIV/Aids bloodborn pathogens
Laboratory procedures 1
Laboratory procedures 2
Clinical procedures
Business English & word processing
Timeline
Medical Assistant
FAU Diabetes Center
06.2013 - 08.2013
Store Manager
Boynton Beach Gardens
05.2012 - 07.2023
Administrative Assistant
Salon Bella
10.2003 - Current
Cashier
Publix
04.1999 - 06.2001
Medical Assistant - Medical Assisting
MCI Institute of Technology
High School -
Forest Hill Community High School
Full Specialty License - Cosmetology
The Beauty Institute
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