William Arcos
Bayonne,NJ
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager Admitting Services
Newark University Hospital
03.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Managed cross-functional teams to improve overall revenue cycle operations.
Patient Access Assistant Manager
Hoboken University Medical Center
02.2023 - 03.2024
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Sterile Processing Technician
Hudson Regional Hospital
05.2022 - 01.2025
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
Perioperative Service Associate
Newark University Hospital
10.2018 - 02.2023
- Improved patient care by implementing efficient operating room processes and procedures when setting up for each case
- Developed strong relationships with surgeons, anesthesia providers, and nursing staff to foster a collaborative work environment.
- Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
- Assisted in transporting patients, casecarts and equipment before and during surgical procedures.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Oversaw proper handling of specimens and cultures, complying with prescribed hospital procedure and [Area of certification] regulations.
Patient Service Representative
NJ Bariatric Institute
07.2016 - 08.2019
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Posted payments to accounts and maintained records
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Kept accurate log of all requests for medical information and records
- Educated patients about surgeries and provided treatment plan documentation
Patient Service Representative
Jersey City Medical Center
03.2016 - 05.2017
- Posted payments to accounts and maintained records
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Assisted patients in filling out check-in and payment paperwork
- Took co payments and compiled daily financial records
- Registered patients for every department
Education
Certificate - Crcst
Berkeley College
Woodland Park, NJ01.2020
High School Diploma -
Bayonne High School
Bayonne, NJ06.2012
Skills
- Team leadership
- Time management
- Customer service
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Documentation and reporting
- Strategic planning
- Operations management
Languages
Spanish
Professional Working
Certification
- Basic Life Support Certification (BLS)
- EPIC
- MEDITECH
Timeline
Manager Admitting Services
Newark University Hospital
03.2024 - Current
Patient Access Assistant Manager
Hoboken University Medical Center
02.2023 - 03.2024
Sterile Processing Technician
Hudson Regional Hospital
05.2022 - 01.2025
Perioperative Service Associate
Newark University Hospital
10.2018 - 02.2023
Patient Service Representative
NJ Bariatric Institute
07.2016 - 08.2019
Patient Service Representative
Jersey City Medical Center
03.2016 - 05.2017
Certificate - Crcst
Berkeley College
High School Diploma -
Bayonne High School
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