William Armengolt

Pharmacy Manager

Willow Pharmacy

12.2008 - Current

Supervised team of 6 employees and helped to resolve issues arising during shifts.
Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Recommended OTC devices or medication options to help mitigate individual symptoms.
Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
Trained pharmacy interns and newly hired pharmacy technicians.
Ordered all pharmacy supplies and kept check on inventory levels.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Removed trash and straightened counters to keep pharmacy area clean and neat.
Worked effectively in fast-paced environments.
Learned and adapted quickly to new technology and software applications.