William Armstrong Jr
RN
Feasterville,PA
Summary
Accomplished RN Clinical Supervisor with a proven track record at Immediate Home Care and Hospice, showcasing expertise in patient and family advocacy, and staff supervision. Elevated patient care standards through effective team coordination and compassionate leadership, contributing to successful JCAHO accreditation. Demonstrates strong clinical judgment and emotional intelligence, ensuring high-quality, holistic care. Compassionate
Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
RN Clinical Supervisor
Immediate Home Care And Hospice
01.2004 - 06.2024
- 2015-2024 managed the home health team of Immediate Home Care as well as overseeing the Hospice.
- 2010- 2015 performed home hospice visits in Philadelphia and Bucks County and managed the hospice team including running Interdisciplinary meetings with the core disciplines of the hospice team. Took a regular hospice on call time period that included trouble shooting, after hour visits for symptom management and death pronouncements
- 2004-2010 Performed Skilled Nursing Visits as a case manager in Philadelphia with Immediate Home Care
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Audited charts and reviewed clinical documents to verify accuracy.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting home health operations and patient care.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Lead and directed team of 100 clinical personnel and support staff.
RN Floor Nurse
Ridge Crest Rehabilitation Center (SNF)
01.1997 - 01.2004
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Strengthened relationships between patients, families, and healthcare providers through clear communication and active listening skills.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Delivered treatments and direct nursing care according to physicians' orders in Skilled Nursing Rehabilitation Center environment.
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Facilitated timely discharges through efficient coordination with case managers, social workers, and physicians.
- Advanced critical thinking skills for prompt identification of potential complications or deteriorating conditions, leading to timely interventions that prevented further health decline.
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Contributed to reduced hospital readmissions by conducting thorough assessments and appropriately addressing patients'' concerns during their stay.
- Collected and documented vital signs to maintain current records of patients' conditions.
- Coped effectively with mental and emotional challenges of positions by remaining centered on patients' needs and delivering quality care.
- Boosted staff morale by fostering an inclusive work environment that valued teamwork and open communication amongst colleagues.
- Helped patients feel comfortable by adjusting positions and engaging in casual conversation.
- Managed medication cart and dispensed pills, oral therapies and intramuscular injections to patients on Skilled Unit.
- Increased efficiency in the workplace by streamlining processes and maintaining accurate records of patients'' medical histories.
- Upheld regulatory compliance within the nursing practice through adherence to state mandates, facility policies, and established ethical guidelines.
- Expedited recovery times by implementing evidence-based wound care techniques as part of a comprehensive treatment plan.
- Maintained accurate records of residents' healthcare treatments and responses.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Education
Associate of Science - Nursing
Community College of Philadelphia
Philadelphia, PA05.1996
Skills
- Strong Clinical Judgment
- Nursing staff leadership
- High level of autonomy
- Complex Problem-Solving
- Managing deadlines
- Data Collection
- Home Health Care
- Hospice and palliative care
- Relationship Building
- Hospice philosophy understanding
Timeline
RN Clinical Supervisor
Immediate Home Care And Hospice
01.2004 - 06.2024
RN Floor Nurse
Ridge Crest Rehabilitation Center (SNF)
01.1997 - 01.2004
Associate of Science - Nursing
Community College of Philadelphia
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