William Arzuaga

Picked and packed order items.

• Noted unsafe components inside packages and discussed concerns with supervisors.
• Met or exceeded daily performance goals through consistent focus on task completion and time management.
• Assisted in training new associates on warehouse procedures, fostering a supportive team atmosphere.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Collaborated closely with other departments to address any discrepancies in inventory levels or order fulfillment status quickly.
• Coordinated seamless communication between warehouse staff and supervisors regarding daily operations.
• Contributed to customer satisfaction by troubleshooting issues with orders and providing prompt resolutions.
• Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
• Supported continuous improvement initiatives by offering suggestions for process enhancements during team meetings.
• Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
• Excellent communication skills, both verbal and written.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Collaborated with team members to complete timely orders and avoid delays.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Kept work areas neat, clean and free from debris.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Performed proper lifting and handling techniques to maintain safe working environment.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Reduced accident rates by proactively addressing hazards and promoting a culture of safety among team members.
• Member Safety Committee
• Member Learning Ambassador/Trainer Team

Warehouse Associate thru Temp Agency of Amazon

• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
• Reduced product damages with proper handling techniques and training for warehouse staff.
• Helped train new employees in safe practices and warehouse procedures.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Collaborated with customers to resolve disputes.
• Adhered to established standards to safeguard patients' health information.
• Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
• Recouped over 69% revenue that were close to written off status.

• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
• Continuously updated knowledge of postal regulations and best practices through ongoing training and professional development opportunities.
• Increased mail delivery efficiency by accurately sorting and organizing mail according to assigned routes.

• Responsible for accurately quoting and pre-qualifying insurance benefits to members, doctors offices, and members employers.
• Maintain all daily correspondence from members, attorneys, and insurance carriers in a timely fashion.
• Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
• Consistently maintain above average grading on timing , accuracy, courtesy, volume and closing calls with 90% pr better average. Averaged 90% or better grading on quotation of benefits
• Kept employee turn over to a low, implemented training module for new hires and performance audits for existing employees.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Entered client details and notes into system for interdepartmental access and review.
• Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
• Worked in call center environment handling manual and automatically dialed outbound calls.

• Streamlined logistics processes by implementing efficient inventory management systems.
• Improved on-time delivery rates by optimizing transportation routes and scheduling.
• Increased fleet staff from three F/T drivers to eleven.
• Implemented automated billing cycle service, saving Company 45% labor reduction per month.
• Managed day to day operations, which included planning and implementation of drivers routes and budgets,accounting of company funds.
• Point Person of communications with clients, company attorney, accountants, insurance and state agencies.

• Responsible for billing insurance carriers, disputing denied claims and appeals. Maintaining account receivables at expected company standards. Posting bank deposits and revenue tracking
• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
• Submitted electronic / paper claims for timely filing.
• Diligently filed and followed up on third party claims.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Used data entry skills to accurately document and input statements.
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• Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
• Recovered over $2 million dollars in revenue for client
• Increased staff by 400% while simultaneously increasing retention to 70%
• Maintain a rate of over 40% of all students located with a verified place of employment. "resulting exceptional contact rates and increased administrative wage garnishment
• Achieved a monthly rate of 50% for account audits after 60 days location
• 40 of all 3rd party contacts resulted in obtaining updated contact information(Home address, phone number and place of employment)
• Implemented and trained team regarding auto-dialer campaigns, third party probing, internet skip-tracing databases
• Managed call center team of 15-20 skip tracers on Dept of Education and Guarantors school loan contracts
• Responsible for payroll, scheduling, locate analysis to client and handling , escalated complaint calls